This Boise law firm knew IT was not the place to cut corners.

Law firms don’t have time for flaky IT support. Sensitive client data, strict deadlines, and complex workflows mean every system has to be reliable—and every support call has to be handled fast.

That’s why Advanced Legal Planning (formerly CK Quade Law) in Boise came to us. Their Senior Paralegal and Office Manager, Heather Morgan, told us they were fed up with IT providers who:

• Pushed unnecessary software or services to pad their bills
• Took forever to fix urgent issues
• Left staff hanging during critical downtime

She said what they really needed was simple: an IT partner they could trust. Someone to keep systems secure, minimize downtime, and give honest advice.

When we came on board, we focused on three things:

• Open, honest communication. Heather put it best:

  “When I have an issue, I know TotalCare IT will tell me the truth about what our firm needs or doesn’t need. They never push software or services just to drum up more business.”

• Fast, knowledgeable support. Our help desk and on-site engineers keep their systems running smoothly, with minimal downtime.

• Going the extra mile. Whether it’s sending a technician on-site or explaining a complex issue in plain English, we act like part of their team.

Heather summed it up like this:

“An IT partner you can trust and rely on is one of the most important support vendors a firm can have. TotalCare IT has repeatedly demonstrated they are trustworthy and knowledgeable. This is not the place to cut corners.”

Now, Advanced Legal Planning can focus on serving clients without worrying about their IT. They’ve got peace of mind knowing their sensitive data is protected and their systems are backed by a team that actually cares.

If you're in Boise and want IT support that’s local, fast, and actually helpful, Let’s talk.