Secure Industrial IT Services

Managed IT Service Q&A

If you’ve hit this page, that means you’ve been searching for IT services or managed IT services in your area. We know you have a lot of questions if you are looking for a new support provider. Here's some answers to the most common questions about our IT service and pricing (also addressed in Aaron's video above).

• What are Managed IT services?

  Managed IT services encompass several aspects of your company's infrastructure support needs. Example: A service desk – friendly people to help your employees when they’re having a bad technology day. Another example would be the support of your infrastructure – routers, switches, servers, so forth protecting your data. Backups are part of Managed IT services and so is ongoing continuous monitoring of your environment (monitoring meaning looking out for the health and wellness and availability and uptime of your critical infrastructure and the services that it provides to your staff).

• Do managed services include on-site if something can't be fixed remotely?

  Here at TotalCare IT, the answer to that is absolutely. We strive to fix most problems remotely so we can get you back up and running quickly, but in the event that we're unable to fix your problem remotely we will quickly dispatch a support engineer to go on site to your company to resolve the issue. We have offices in Boise and in Idaho Falls to serve East and West Idaho businesses.

• What type of IT consulting do you offer?

  One of the most important aspects of managed IT services goes beyond the service desk and what we can accomplish for our clients on-site and it gets into what we refer to as strategy building or technology success for your business. We work with your business taking a consultative approach where our virtual Chief Information Officer (think of this as your personalized IT director for your business) works with you to create individualized strategy and roadmap plans helping you build a 6-, 12-, and 18-month technology roadmap and budgeting process.

  We are constantly helping our clients manage changes in the technology industry and also be on the lookout for when technology goes out of support by the manufacturer. Example: a version of a Windows operating system - we want to be in front of that way before that version goes out of support from the manufacturer so that we can continue to get proper security and important updates for that operating system.

• How does TotalCare IT price services?

  Often when I meet with prospects, they tell me that with their current provider it's difficult to understand the monthly invoices that they receive. At TotalCare IT, our pricing is simple. We have a flat fee every single month that is negotiated ahead of time so there's no surprises. This fee is either based on the number of computers or the number of users that you have in your environment that we will be supporting. All aspects of support under managed services are included in this monthly support fee.

  Outside of the general flat fee billing model, is there anything else that our agreements charge for? The answer to that would be yes: projects. If there's anything new that takes more than a couple of hours to complete (example might be a very large server migration or an office building move) then that would be a project fee and it would be scoped out separately from the monthly managed services because that request is not under the current support that was agreed upon.

• What are the types of companies do we work with?

  We work with industrial companies: manufacturing, construction, and engineering. Our pricing structure is designed for businesses that have over 20 employees. We can become your entire outsourced IT department, or we can work with any internal IT staff you have in a co-managed capacity to keep your people working.