We have Idaho's easiest business phone system

Business relies on your ability to communicate with both coworkers and customers, no matter where you’re working.

In today’s distributed workforce, mobility and connectivity are more important than ever. The miscommunications and missed sales opportunities caused by a subpar phone system can affect your bottom line.

A smart, unified Voice over Internet Protocol (VoIP) phone system can connect different locations, remote coworkers, and customers around the world, in real time. 

This technology allows employees to perform voice calls using only their internet connection. Just as landlines use telephone lines and cell phones use cell towers, VoIP phones use the Internet. Since your business already has an internet connection, you can run your phone system off it and stop paying the cable company.

Among VoIP's benefits include lower operating costs, greater convenience than traditional services, increased accessibility, higher scalability, and the ability to multitask. VoIP also comes with advanced features for teams of all sizes, is completely portable, and offers superior voice quality. And as we have been getting more Fiber internet options in Idaho, call quality is getting even clearer. Communicate via voice, text, social media messaging, video conferencing, or browser sharing on any smart device, wherever there’s internet or WiFi.

VoIP app

TOTALCARE IT HAS BEEN MAKING TECHNOLOGY SUPPORT AND SECURITY EASY FOR IDAHO BUSINESSES SINCE 2007 with

Ray working

Idaho's Fastest Response Time

Our 19-Min Average Rapid Response Time means your pressing technology issues are fixed right away so you don't lose productivity.

Aaron shaking hand - 4080 x 3072

Upfront and Honest Communication

Our clients of over 14 years say this is the best part of working with us! We don’t hold the keys to your network hostage or overcomplicate technology topics.

Brad working

Zero-Trust IT Network Security

No more Band-Aid fixes or loopholes to get around compliance regulations. We do things right the first time to ensure your company’s critical, valuable data (and profits) is always protected.

DON'T TAKE OUR WORD FOR IT. READ WHAT OUR RAVING FANS HAVE TO SAY ABOUT WORKING WITH TOTALCARE IT:

WE WOULD BE LESS PRODUCTIVE AND PROFITABLE WITHOUT TOTALCARE IT

TotalCare IT continues to be a great value proposition for us. As a professional office providing services to clients, our IT systems have to stay working or our production halts. With TotalCare IT acting as our IT and cybersecurity department, I have proactive coverage for my systems. I’m getting better response times than when I had in-house IT, because TotalCare has a whole team of professionals and offers more available resources to resolve issues. Maintenance is no longer an issue for us, whether it be servers or desktops.

Bill Tanner
Partner and CPA
Searle Hart

KNOWLEDGEABLE, RESPONSIVE, RELIABLE

When we were looking for an IT partner for our Engineering firm, we were surprised by how unresponsive most IT companies were. Then we met Aaron and TotalCare IT. Not only are the team at TotalCare responsive, they are also very knowledgeable and friendly. They helped us with our firewall implementation and continue the maintenance of it along with our server backups. Finally, we have an IT company we feel good about recommending to other businesses in Idaho – TotalCare IT!

Austin Ray
IT Administrator
Applied Engineering

I'M NOT JUST A PAYCHECK

I have been with TotalCare IT for over 12 years and I’ve had a close working relationship with them that makes me feel like I’m their only customer… I realize they have more than just me as a customer but they give me the attention that makes me feel like I am their only customer.

We have a three location system server and one of our biggest pain points was working very hard to manage all of the customer orders and shipments through this one program; If it weren’t for TotalCare IT’s service we would not have been able to get this program to work to his fullest advantage.

Also, I like that when I call the phone is answered live and I have a resolution the same day, usually within an hour. I have received phone calls from TotalCare IT notifying me of issues that were unseen on my side that they detected (and resolved) before I knew. I love the feeling that my business's systems are proactively monitored – this allows us to attack a problem before it attacks us! When we did have a server hardware failure a few years ago, TotalCare’s backup & disaster recovery (BDR) solution had us up and running in a short time with no data loss in real time. Now that says it all!

Kelly Bennion
General Manager
Challenger Pallet

TOTALCARE GROWS WITH US

The two biggest pain points TotalCare IT have helped us solve are security and scaling. First, TotalCare IT has set up secure networks for us that are appropriate for the Healthcare environment. It makes us feel comfortable and confident in the security of our clients’ information. Second, TotalCare has always met us where our business needs are at. From starting up as a 1-person business, to growing into many providers, administrative staff, and locations (including out-of-state support), scaling their service to meet our growing needs has been invaluable.

TotalCare IT is an overall great firm to work with. They always have quick response times, resolve all our issues, and meet all our needs. They are easy to work with, flexible, and quick to complete the job – especially when there is a technical issue prohibiting us from functioning efficiently as a business. Aaron is always up front about his ability to meet our needs and lets us know when we need to move in a different direction. We appreciate the professionalism and courtesy of the entire team.

Luke Einerson
Chief Executive Officer
Integrated Counseling and Wellness