In operationally-critical environments, delays and handoffs create risk.
That's why we don't use a dispatcher service. When something breaks, you talk to the person accountable for fixing it - the engineers responsible for your systems.
Our normal business hours are Monday-Friday 6am-5pm, however, we realize these may not be YOUR business hours. That's why we offer emergency after-hours support. We always have an engineer on-call for critical support that can't wait until the next business day.
And, we use your preferred method of communication: Submit requests by phone, email, messaging, or our client dashboard. Voicemails automatically create tracked tickets, and Slack or Teams channels can be configured for direct access to our service team — all requests enter the same accountable workflow.
When something breaks, you talk to the person accountable for fixing it.
#1. We don't use a dispatcher service: In operationally-critical environments, delays and handoffs create risk. That’s why the engineers responsible for your systems are the ones who answer 100% of the time.
#2. We offer emergency after-hours support: Our normal business hours are Monday-Friday 6am-5pm, however, we realize these may not be YOUR business hours. We accommodate this by always having an engineer on-call for critical support that can't wait until the next business day.
#3. We use your preferred method of communication: Submit requests by phone, voicemail, Slack, Microsoft Teams, email, or our client dashboard. Voicemails automatically create tracked tickets, and Slack or Teams channels can be configured for direct access to our service team — all requests enter the same accountable workflow.
Pictured: Zac Guo, Systems Engineer
What Organizations With No Margin for Error Say About Working With TotalCare IT...
"Huge Value for Our Busy Women's Clinic"
I have complete peace of mind regarding IT with TotalCare managing our clinic’s infrastructure and security. Their team operates as an extension of our employees with thorough communication and accountability.
I feel like the monthly payment to TotalCare is a very good investment towards a crucial partnership. IT support is not the kind of thing that you want to gamble with by choosing a “value-priced” or unreputable service.
The TotalCare team understands the word “stewardship” as it relates to their jobs. The way TotalCare IT “owns” their responsibilities is refreshing compared to the way I need to supervise other vendors.
My trust in TotalCare IT has been rewarded on every occasion as they come through on service expectations without fail. I also know that if I am ever concerned with anything, Aaron takes my concerns very seriously. Please give Aaron and the team a call today.
David Mecham Practice Manager Madison Women's Clinic
"I'm Not Just a Paycheck"
I have been with TotalCare IT for over 15 years and I’ve had a close working relationship with them that makes me feel like I’m their only customer… I realize they have more than just me as a customer but they give me the attention that makes me feel like I am their only customer.
We have a three-location system server and one of our biggest pain points was working very hard to manage all of the customer orders and shipments through this one program; If it weren’t for TotalCare IT’s service we would not have been able to get this program to work to its fullest advantage.
I love the feeling that my business's systems are proactively monitored – this allows us to attack a problem before it attacks us!
When we did have a server hardware failure many years ago, TotalCare’s backup & disaster recovery (BDR) solution had us up and running in a short time with no data loss in real time. Now that says it all!
Kelly Bennion (Retired) General Manager Challenger Pallet
"I Honestly Wish I Would Have Found Them Sooner"
I didn’t realize how many problems/issues I had with the old company until we switched.
I knew onboarding was going to be time-consuming, and as I’m the one the project was going to fall on, I was not looking forward to it. I did give us a month to roll everything over while still having the prior IT company, but I probably only needed the old IT for about a week because at that point I was having TotalCare handle all the situations. There was only one time in all my calls that I had to leave a voice message because all the techs were busy.
I looked at about 5 other companies and met with 2 others. One was too corporate and didn’t feel friendly or flexible enough and the other was too small for all our needs. TotalCare checked all the boxes we were looking for, and still do. I would choose them again in a second, and again I wish I would have found them sooner.
IT Service Desk is the foundation of any managed IT engagement.
Organizations need confidence that when errors occur or critical systems are impacted, there is a reliable, responsive support structure in place. But effective operational support goes beyond reacting to individual issues — it requires identifying recurring problems and addressing underlying system weaknesses.
TotalCare IT delivers this core function with an average response time of under 19 minutes, while continuously tracking trends and systemic issues to reduce repeat incidents and improve overall stability. IT problems happen less and less over time as we resolve the core fundamental problems within the infrastructure.
Cybersecurity is not a collection of tools — it’s an operating discipline.
TotalCare IT implements and manages a security program designed to reduce exposure, detect threats quickly, and limit the impact of incidents when they occur. This includes continuous monitoring, threat analysis, and enforced security controls across systems, users, and access points.
Our security model is built on zero-trust principles, where access is explicitly granted and continuously validated. Only approved users, devices, and applications are permitted to operate within the environment, reducing the opportunity for unauthorized access and lateral movement.
This approach prioritizes practical risk reduction and defensibility, ensuring security controls hold up under real-world conditions, insurance reviews, and post-incident scrutiny.
Technology decisions create long-term operational and risk consequences.
TotalCare IT provides ongoing technology leadership to ensure infrastructure, security, and operational practices align with business requirements, compliance obligations, and risk tolerance. This includes prioritizing initiatives, planning lifecycle changes, and identifying gaps that could expose the organization to disruption, audit findings, or insurance challenges.
Our vCIO approach is grounded in clarity and accountability. We provide straightforward guidance on tradeoffs, document accepted risks, and help leadership make informed decisions about where to invest, where to remediate, and where risk is being consciously accepted.
This ensures technology supports the business predictably — without surprises.
For organizations that already have a CIO, Director of IT, or small IT department we offer Co-Managed IT services. Our goal is not to replace this internal IT resource but to augment it and strengthen it with added support and skill.
Co-Managed IT relationships look different depending on the organization. Some IT Directors prefer to keep day-to-day support tickets in-house and ask us to handle cybersecurity and cloud infrastructure management.
Other IT managers want to clear up their time to focus on projects and have us take care of their service desk function.
How we work with your organization is up to you. One thing is for certain: If you had an extra set of hands at your disposal (or 12 extra sets) you could get a lot more accomplished.
Our secure data center in Boise, ID provides a reliable and trustworthy solution for hosting your data safely within Idaho. As a local alternative to major services like Amazon Web Services or Microsoft Azure, we offer personalized support and expertise.
If your data is already in the cloud and you're considering a migration to our hosting service, we invite you to reach out to us. For those with on-premises data looking to transition to the cloud, our skilled cloud engineers are ready to design a tailored environment to meet your needs.
TotalCare IT’s approach to pricing is to include all three areas that we've mentioned in a flat fee on a monthly basis to our clients. This fee is generated on either the number of users or the number of devices that are being supported and protected. (Kiosk machines are typically bundled, so 3 to 4 kiosks = 1 machine.)
We want our clients to feel as if we're a part of their environment and then they don't have any issues reaching out to us when a problem arises in their network. It's a true partnership. This ensures that we understand everything that's going on in our client’s network and that there's no rock left unturned.
We don't want our clients to wait to call IT because they're billed on a call-to-call ratio. By having this flat fee it ensures that our clients understand that they can call us at any time for any reason and get the support that they need in order to proceed forth with their business. This is how we keep people working.
Built for Organizations Where IT Failure Has Real Consequences
Some organizations can tolerate IT issues. Others can’t.
For businesses operating in complex, regulated, or uptime-critical environments, technology failure doesn’t just slow people down — it interrupts operations, delays projects, impacts patient care, violates compliance requirements, or puts revenue and safety at risk.
These organizations often share common operational realities:
Systems that must remain available
Security and compliance expectations that can’t be ignored
Distributed teams, remote access, or third-party vendors
Specialized or legacy systems that don’t fail gracefully
That’s where TotalCare IT fits.
We design and operate secure, compliant IT environments for organizations that depend on technology to keep work moving safely and predictably. Our approach is built to hold up under audits, insurance reviews, and real-world failure — not just under ideal conditions.
If your business requires IT that is structured, accountable, and designed for uptime, we’re built for you.
Pictured: Chris Gibbons, Professional Services Engineer
Not Every Company Is a Fit — That’s Intentional
We work with organizations that take operational risk, security, and accountability seriously. If IT failure would materially disrupt your business, let’s talk.
