Secure IT Services for Wood & Timber Manufacturers

Manged IT for Pallet Shops, Sawmills, and Timber Operations Across Idaho and Beyond.

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Aaron-sitting-cut-out

We Understand the Reality of Manufacturing—Not Just the Office Side.

The day starts early. The air’s cold. You pull on a hoodie and a safety vest, grab a cup of coffee, and head into the plant. You smell fresh timber and think about your family, your crew, and everything that has to get done before the day’s over.

You’re not just building products. You’re building something bigger—stable jobs, strong communities, and systems that last. Your team counts on dependable equipment, safe environments, and a schedule that runs tight. There’s no room for breakdowns or delays—not when orders are stacked up and the truck's already idling.

That’s where we come in.

At TotalCare IT, we support the technology that keeps your team safe, your machines running, and your commitments met. We help engineered wood product manufacturers across Idaho—including Boise, Idaho Falls, Nampa, and Caldwell—as well as facilities across the country.

We handle IT, so you can stay focused on building things that last.

Case Study: Start the Morning Right with a Cup of TotalCare IT

Specific Industry: Bark & Mulch Manufacturer
Company: Mountain West Products
Location: Rexburg, ID

When your business depends on specialized equipment, seasonal demand, and efficient inventory management, your IT systems need to work just as reliably as your production line. That’s exactly why Mountain West Products, a Rexburg-based manufacturer of mulch, bark, and soil amendments, turned to TotalCare IT. As a trusted local managed IT provider, we help their team stay focused on operations—without worrying about data loss, system downtime, or waiting on hold for tech support.

“It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily. Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right.”
-Jeff Rydalch, CFO of Mountain West Products

Challenge: Keeping Operations Running Smoothly Without In-House IT

With heavy equipment, custom software, and a lot of moving parts, Mountain West's systems needed to stay online and protected—but they didn’t have an in-house IT team to make that happen.

Their leadership team needed a managed service provider (MSP) that could:

Handle daily backups and data protection
Monitor systems remotely to prevent disruptions
Provide fast, friendly IT support from a local team that understood their business

Solution: A Responsive, Local IT Partner Who Answers the Phone and Gets Things Done

Mountain West partnered with us at TotalCare IT, an Idaho Falls-based MSP known for working with Idaho’s manufacturing and industrial businesses.

Here’s what we put in place:

Daily Managed Backups for their servers, virtual machines, and critical files—so nothing gets lost, and everything can be restored quickly if needed.
Proactive Remote Monitoring & Maintenance to catch issues early and keep systems running without unexpected downtime.

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Direct access to engineers—no answering services or ticketing black holes. Every support call is answered live by a real engineer (average response time from submitting a ticket to working on the issue is 19 minutes).
On-site availability when needed, thanks to our local presence in Rexburg.

“We appreciate the ease of remote monitoring and maintenance. The team can remote in and fix any problem we’re having—whether it’s our inventory software or virtual machines. It’s a huge time-saver.”

The Results: Faster Support and a Trusted Local Relationship

By partnering with TotalCare IT, Mountain West Products gained more than just IT support—they gained confidence.

Their daily backups give leadership peace of mind that data can always be recovered.
Faster response times mean fewer workflow interruptions across the company.
The personal touch of a local Rexburg team has helped build a trusted, long-term relationship.

“If you’re on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.”

Thinking About Your Own IT Support?

If you’re a timber manufacturer in Rexburg or Boise and you’re tired of slow response times, unreliable backups, or feeling like just another ticket in the queue, let’s talk.

Schedule a 10-min call

We Understand the Floor—and the People On It.

Whether you're running an automated saw line, feeding product through dryers, maintaining a press, or managing distribution from the office, your work is physical, technical, and nonstop. We’ve worked with companies just like yours—pallet shops, fiber plants, lumber operations, and engineered wood manufacturers. We know how to support:

Ruggedized computers for dusty, noisy environments
Maintenance and engineering systems
Remote facilities with spotty internet or legacy infrastructure
Workers on swing shifts who need support outside 9 to 5

This isn’t just about cybersecurity and helpdesk tickets. It’s about making sure your team gets to do their job with the tools they rely on—every shift, every day.

Real Partnerships, Real Dependability

Challenger Pallet

We’ve been supporting this Idaho-based pallet manufacturer for over 15 years—keeping their systems stable, secure, and growing with them as they scaled. From email to equipment systems, we’ve been a dependable IT partner they can call anytime. [Read the case study →]

Challenger Pallet pallet stack

Local Roots. Nationwide Reach.

We’re based in Idaho, and proud of it. But we’re confident supporting engineered wood product companies across the U.S. Most of our services can be delivered remotely with fast response times and minimal disruption. If you need someone on-site, we’ll drive. We’ll fly. Or we’ll coordinate with one of our trusted IT partners closer to you. You won’t be left hanging.

Built for the Way You Work.

Uptime That Protects Your Output.
No one wants to explain why the layup line is down because of a software update. We keep your systems running, plain and simple.

Support That Feels Local—Even When It’s Remote.
Our clients say it best: we answer when you call. Whether you’re in Idaho or out-of-state, we solve problems fast.

Help Desk for Everyone, From the Mill to the Front Office.
We don’t just support executives. We help maintenance, distribution, and the folks out on the floor—because that’s where the real work happens.

Ray Ben Nick

Let’s protect what you’ve built—together.

Your team works hard to keep the plant safe—from forklifts to fire safety. Cybersecurity should be part of that safety culture too.

In today’s engineered wood facilities, nearly every part of your operation touches a network. The layup line runs on control software. Optical scanners use real-time data. Office staff needs email and ERP access. If any of it goes down—or worse, gets hacked—everything grinds to a halt.

🔒 We secure your machines and floor systems
We protect critical equipment like automated saws, CNC machines, dryers, and presses from unauthorized access—without interfering with operations.

🛡️ We segment your networks smartly
We keep your production tech (OT) and business systems (IT) separate, so a ransomware attack on email doesn't take down the whole plant.

📊 We monitor for threats before they become disasters
We install threat detection tools that quietly monitor for unusual behavior, so we can act fast before damage is done.

👷 We train your people without talking down to them
We provide simple cybersecurity awareness training that makes sense for maintenance crews, office admins, and plant managers alike.

🧯 We plan ahead with disaster recovery and backups
If something does go wrong, we’ll help you recover quickly—with tested backups and a clear plan.

Aaron and Darrin at Right of Boom conference 2023

Proud to Work With the People Who Build This Country

If you’re ready for IT that works like your team does—dependable, proud, and always ready—we’re here when you need us.

We don’t expect your environment to be perfect—and we never judge what you’re working with. We come in, get to know your floor, your team, your machines, and your goals. Then we build a plan that fits your real world, not some idealized version of it.

Companies like Challenger Pallet and Mountain West Product trust us to keep their data secure and their teams running strong. We take that responsibility seriously, and we show up every day ready to earn that same trust from you.

Wondering If Your IT Can Keep Up?

Let’s take a look. We offer free IT assessments for wood product manufacturers—whether you’re in a single-site shop or managing a multi-facility operation. We’ll walk your floor (virtually or in person), check your tech, and give you a clear picture of what’s working and what’s not.

If that sounds like the kind of IT support you’ve been missing, let’s talk.

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