About TotalCare IT

Our president and founder Aaron Zimmerman started TotalCare IT in 2007, after working 20+ years in corporate IT. Aaron had the desire to bring what he was doing in corporate America to small and mid-sized business owners.

When it began, Aaron's vision for TotalCare IT was supporting and protecting that small business owner in a way that really wasn’t being offered at the time. The idea of bringing the enterprise level down to the SMB was relatively new and tremendously increased the productivity and profitability of our clients.

Today, the spirit remains the same. We still support and protect our clients against productivity killers like data loss and downtime, and our methods have evolved with the changing threat landscape. We operate with strict security procedures such as Zero-Trust computing and we educate our clients about cyber safety and data compliance regulations.

Our Team

 

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Aaron Zimmerman
PRESIDENT & CEO

Aaron has been in the IT industry for over 30 years. After working corporately for many years, he founded TotalCare IT in 2007 to bring enterprise-level IT support and security to SMBs in Idaho. He loves empowering businesses through technology, people, and process.

Aaron is married and has three children. When Aaron is not working, he can be found reading, gardening, listening to health podcasts, or traveling. He is also a Sci-Fi enthusiast.

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Chelsea Zimmerman
Marketing Manager 

Chelsea's area of expertise is digital marketing. She is a Google Ads pro and HubSpot website designer. You will be hearing from Chelsea in our weekly client newsletters.

She is an Army veteran and has a bachelor’s degree in National Security from Liberty University. She is recently engaged and has two Tabby cats named Henry and Thaddeus. When not working, Chelsea's interests include video games, working out, and financial planning. Chelsea is Aaron's daughter.

 

 

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Nick Burrows
Service manager

Nick is responsible for overseeing the seamless delivery of all services to our clients. He leads the technical team and vets, help select, and deploys the tools that we use to best serve our clients. Nick serves as the project manager for all TotalCare projects. Finally, he is our primary cloud infrastructure engineer.

Nick lives in the Idaho Falls area with his wife. He has three children and a dog named Susan. When he is not typing or using a computer mouse, he can usually be found reading, watching a movie, or with a Rubik’s cube or deck of cards in his hands. 

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Michael Metz
Technical Alignment Engineer

Michael lives in the Idaho Falls area with his wife and four children. Michael served in the active duty Army for 16 years and is currently serving in the Army Reserves. 2023 marked his 20 year anniversary with the Army.

Michael started working in the IT industry in 2017 and has supported clients on the Army and Navy's DoD networks and also in the Medical and Manufacturing sectors. When not working, he enjoys hunting and all the outdoors activities with his family - camping, hiking and fishing.

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Brad Keezel
Service Desk Supervisor

Brad is the supervisor of our helpdesk team. He triages helpdesk tickets and schedules on site visits. He is responsible for maintaining our average rapid response rate of 19 minutes or less. 

Brad is married with three children, two dogs, and a cat. When not at work, you can find him lifting weights, wrestling, or building firearms. Brad is a US Marine Corps veteran and retired after 15 years - 4 years in Infantry & 11 years as a Data Network Specialist

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Ben Lewis
NOC Analyst

Ben is a US Marine Corps veteran and a full-time student going through the cybersecurity program at CEI. Ben is working 20 hours per week out of our Idaho Falls office responding to monitoring alerts, managing and checking backups, and performing network operations duties.

In his spare time, Ben loves studying the humanities, winter sports, and camping with his wife and dog.

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Ashley Wheeler
Administrative assistant

Ashley's roles include general administrative work and helping in the marketing department. She is our outbound marketing pro and is responsible for producing much of our paper mail marketing.

Ashley lives in Southeast Idaho with her husband and three children. They are a big outdoors family who love to go camping, fly fishing, and bow hunting. When Ashley isn't working or carting her kids around to activities, she enjoys reading and true crime. Ashley is also Aaron's daughter.

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Wencie Beltran
Service desk engineer

Wencie lives in the Philippines and has been with TotalCare IT for over six years now. He is our senior helpdesk engineer, helping our clients with their day to day technology needs.

He is married with four kids, two girls and two boys, and two dogs. One dog is a Belgian Malinois and the puppy is a Japanese Shih Tzu. When not at work, you can find him riding his bike and going on road trips. He also enjoys watching movies, tv series and learning about new technology. 

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Ryan Browning
Professional Services

Ryan's expertise is in virtualization and security. You may see him on the occasional on-site visit as needed to keep your organization up and running smoothly. 

Ryan is a graduate of CWI. He lives in Boise with his wife, young son, and 2 dogs. In his spare time, he loves to camp, fish, and hike in the Sawtooth mountains as the weather/time permits and is looking forward to when his son is old enough to take up there too.

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Forrest Nolan
vCIO / Client Success Manager

Forrest lives in the Boise area with his wife and their lively family of dogs, cats, and horses. He is an Army veteran and loves adventure and the outdoors.

Forrest is a cybersecurity practitioner and is working on an advanced degree in information assurance through WGU. He has been an avid Ham Radio operator for 12 years, and enjoys motorcycling, hunting, and camping when not working with technology. 

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Obert Zitha
Central Services Engineer

Obert's role at TotalCare IT is behind the scenes, so you may not hear from him much. He is a cloud infrastructure engineer and an escalation source for the helpdesk.

Obert lives in South Africa with his family. He is the oldest of 3 kids and loves spoiling his niece. Obert enjoys tactical video games and a bit of FIFA when hanging out with his friends. 

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Ndumiso Radebe
Service Desk Engineer

Ndumiso is one of our friendly helpdesk engineers. He helps clients with any pesky tech issues that might pop up.

Ndumiso lives in a vibrant city in South Africa with his family. He is a father of three: two girls and one boy. Ndumiso enjoys traveling and seeing different cultures and countries. He is also a professional soccer player for the Pola City FC. He can usually be found training or playing soccer with his son.

This Could Be You!
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Call us at 208-881-9713

 

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