Trusted by Engineering Firms Throughout Idaho and Nationally
An IT Provider That Understands the Engineering Workload.
Your firm isn’t just drawing plans — you’re managing massive CAD files, juggling contractor revisions, and sending out project updates from job sites where Wi-Fi barely works. And when tech breaks down? Your team’s productivity hits a wall. Whether you're managing everything in-house or need a co-managed IT partner, we're here to help.
At TotalCare IT, we provide secure, reliable IT services built specifically for engineering and architectural firms that need their tech to just work — in the office, on-site, or in the cloud.
Typically these firms are looking to outsource their IT department completely. If a firm does have internal staff in an IT capacity, TotalCare IT is the outsourced resource for service desk escalations, cybersecurity solutions, and compliance consulting.
Most of what we do at TotalCare to keep your firm secure and running smoothly happens remotely; however, we are also available for on-site visits when needed. We have employees and offices in Boise and Idaho Falls.
Case Study: Too Busy for Bad IT. Why This Engineering Firm Chose a Co-Managed Approach.
Industry: Aerospace & Nuclear Engineering Company: Applied Engineering Services, Inc. Client Since: 2020 Location: Idaho Falls, ID
Challenge: Internal IT Needs Backup
When Applied Engineering Services (AES) came to us, they weren’t starting from scratch. Their internal IT administrator, Austin Ray, had a solid handle on day-to-day operations. What they needed was something most engineering firms are still struggling to find: a reliable co-managed IT partner to support their internal team with cybersecurity, backups, and infrastructure — without stepping on toes or slowing things down.
Austin told us something we hear often from engineering firms: most of the IT companies they reached out to either didn’t call back, didn’t follow up, or just didn’t seem interested in working alongside an internal IT person.
That’s not how we do things at TotalCare IT.
Solution: Fill the Gaps with Local, Secure Support
As an established firm with internal IT support, AES was looking for a true partner — not a vendor trying to take over. Their goals were clear:
Improve and maintain firewall security
Take full responsibility for server backups and disaster recovery
Provide fast, knowledgeable support when needed
Integrate smoothly with their in-house IT administrator
Be responsive, reliable, and collaborative — not territorial
Our Approach: Step In Without Taking Over
From day one, we worked directly with Austin — not around him.
We started with a firewall implementation that fit their security needs and regulatory obligations, handling the entire configuration, testing, and deployment process. We continue to monitor and maintain it, giving Austin confidence that the perimeter is secure and compliant.
Next, we took ownership of their server backups and disaster recovery, ensuring AES is protected from data loss without Austin having to babysit the process. All backups are managed and monitored through our systems, stored securely off-site, and tested regularly.
Our partnership is rooted in clarity — Austin runs point on day-to-day IT operations, while we focus on long-term security, continuity, and compliance. It’s a true co-managed environment.
The Results: Confidence in Every Layer of IT
The AES team knows they can rely on us to be knowledgeable, responsive, and reliable — the exact words Austin used in his review. Here's what he had to say:
“When we were looking for an IT partner for our Engineering firm, we were surprised by how unresponsive most IT companies were. Then we met Aaron and TotalCare IT. Not only are the team at TotalCare responsive, they are also very knowledgeable and friendly. They helped us with our firewall implementation and continue the maintenance of it along with our server backups. Finally, we have an IT company we feel good about recommending to other businesses in Idaho – TotalCare IT!”
About AES: Engineering Excellence Since 1992
Applied Engineering Services, Inc. has been delivering precision engineering and design solutions to Idaho and beyond for over 30 years. From standard design work to highly unique, one-of-a-kind projects, their services include engineering, analysis, inspection, risk reduction, procurement support, and earned value tracking. Their team has maintained a perfect safety record and is trusted to develop systems that are not only functional, but also safe, constructable, and operational.
Thinking About Co-Managed IT for Your Engineering Firm?
What made this partnership work is what we bring to every co-managed relationship: clarity, responsiveness, and respect for your internal team’s knowledge. Whether you have one IT person or an entire department, we plug in where we’re needed and step back where we’re not.
We support engineering firms in Boise and Idaho Falls with secure, well-structured IT services that help internal teams focus on the work that matters — while we handle the rest.
Let’s talk about how a co-managed approach can give your team more time, more confidence, and fewer IT headaches.
Here's some of the main team members you'll be working with if you become a TotalCare IT client
Ferdinand, Service Desk Engineer
When your team hits a snag — whether it’s a printing error, a software crash, or a remote login that won't connect — they don’t have time to explain it five times to a generic helpdesk. Our service desk engineers understand the tools you use and the urgency behind each issue, whether you're calling from the office or the job site.
Zac, Systems Engineer
Your project files are enormous — and your deadlines are tight. We optimize your network and storage infrastructure so you’re not stuck waiting for files to sync or open. Whether you're working in AutoCAD, Revit, SolidWorks, or other industry tools, we ensure your systems are built for high performance.
Aaron, vCIO
As your virtual Chief Information Officer (vCIO), I will meet with your leadership team several times a year (more if needed) to roadmap out technology changes, upgrades, and replacements. This process makes sure there are no recurring issues in your environment, all your equipment and security are up to date, and you have a predictable budget for the year.
Nick, vCSO
Engineering firms handle sensitive project data, blueprints, and intellectual property. As your virtual Chief Security Officer, I'll be architecting the cybersecurity program for your company. Our proactive approach mitigates the risk of ransomware, phishing, and data leaks — while also helping you meet cyber insurance requirements.
IT Services for Engineering Firms in Boise & the Treasure Valley
5519 N Glenwood St Suite 130 Garden City, ID 83714
On-site services for engineering firms in the Boise area are dispatched from our office in Garden City.
If you're ready to chat about your firm's IT management needs, the next step is to schedule a Discovery Call. This is a call scheduled with Aaron or Ben E. where we can briefly talk about your current IT support and cybersecurity as well as any pain points you have been experiencing. It's designed as a quick call for us to get a good feel for each other. By the end of the call we will both know if it makes sense to schedule a second, longer call, or meet in person.
To schedule your call about managed IT, just fill out the form on this page. Once you submit the form you will see our live calendar where you can pick a time that is convenient for you.
Schedule Your IT Discovery Call
Are you a Prime Contractor or Subcontractor with the DoD?
If your company has a contract with the DoD, is a supplier to a DoD prime (e.g., Lockheed Martin, Boeing, Northrop Grumman), or handles or processes Controlled Unclassified Information (CUI) — such as technical drawings, specifications, or procurement data, then CMMC compliance is required.
At TotalCare IT, we guide you to CMMC compliance by assessing your current cybersecurity, identifying gaps, and creating a roadmap to meet the required maturity level. We help implement necessary controls, document processes, train your team, and prepare you for the official C3PAO assessment. Our support ensures you achieve and maintain certification to secure DoD contracts.
Here's a cheat sheet.
IT Solutions for the Engineering Industry
TotalCare IT is more than an outsourced IT helpdesk. We are a true Managed IT partner for East and West Idaho engineering and architecture firms. We take our clients through a comprehensive process that optimizes operations, security, asset management, and infrastructure.
So, although we provide an exceptional IT service desk in our holistic monthly service, we also include cybersecurity and technology consulting as well. With a flat monthly fee, you gain full access to secure IT support, including robust cybersecurity tools and solutions (such as our 24/7 security operations center), expert cloud engineers, a virtual Chief Information Officer, and more. We are genuinely committed to being your trusted partner.
The only thing not included in our monthly rate is projects that take more than a couple of hours to complete. These projects are charged separately. This makes your IT spending predictable and easy to account for.
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