How we made this Idaho Ag CFO's day after a critical QuickBooks issue.

We get how much ag businesses depend on their IT systems to keep things moving. Between managing supply chains, payroll, and vendor relationships, there’s zero room for downtime—especially during busy seasons.

That’s why when WestLink Ag, an Idaho-based agriculture company, called us about a critical QuickBooks printing issue, we knew we couldn’t let it drag out. Printing was dead. Invoicing and payroll were about to get bottlenecked. And to make things worse, Intuit support wasn’t helping—they couldn’t provide a solution fast enough.

So we did what we always do: took ownership.

Our team—Seth, Ray, and Zac—jumped in immediately. They didn’t pass it off or wait for a vendor callback. They dug in, stayed late into the night, and found the root cause: a compatibility issue with WestLink’s server setup that was blocking QuickBooks from printing properly. It wasn’t a simple fix, but we manually implemented a workaround that got their systems running again.

This isn’t the first time we’ve seen a critical vendor fail to deliver in agriculture. It’s why companies in Idaho trust us to keep their infrastructure running—because we’re not just another vendor. We understand how timing in agriculture makes all the difference, and we treat every issue like it’s make-or-break for your business.

MacArthur Minor, WestLink’s CFO, sent us this afterward:

“This kind of dedication and follow-through is exactly why we trust TotalCare IT to support our infrastructure. They’re not just a vendor—they’re a true partner. Highly recommend.”

At the end of the day, this is what we’re here for. Whether it’s supporting critical apps like QuickBooks, keeping your systems secure during harvest season, or just making sure your IT “just works,” we’re all about keeping ag companies moving—no matter what it takes. We can help you too.