How we helped a gun shop in Idaho Falls secure their data— without driving them nuts.

Back in 2018, we started working with a local firearms retailer out in Idaho Falls. If you’re in the FFL business, you probably know how much of a headache IT and security can be — especially when you’re juggling compliance, customer trust, and all the usual cyber threats.

They had some folks on staff who knew their way around computers, but they wanted a real partner who wouldn’t take over their entire system or slow them down with unnecessary tech drama.

What we ran into:
The Gun Shop’s biggest concern was security. Not just firewalls and antivirus, but the kind of layered, proactive security that stops threats before they even show up on the radar. Plus, they needed to keep their ATF compliance airtight — no screw-ups allowed.

How we worked with them:
Instead of bulldozing their existing setup, we added security layers that played nice with what they already had. Their in-house team still handles everyday stuff — and we jump in for the complicated or emergency issues. No micromanaging, no nagging. Just backup when they need it.

Elizabeth, their manager, told us straight up:

“TotalCare IT is great at spotting lurking security issues! They’re there when we need them but allow your business to function within your tech comfort zone – no micromanaging.”

Why this matters:
If you run a firearms business in Boise or Idaho Falls, you know the stakes are high. A breach isn’t just an IT problem — it can shut your business down or worse. You want an IT partner who actually gets that, respects your team, and keeps things running smoothly.

If you want to talk about how to find that kind of IT partner, we're here. Read the full case study for The Gun Shop here.