Trusted by Manufacturers throughout Idaho and Nationally.
How We Work with Food Manufacturers
We work with all kinds of food manufacturers, including dairies, produce processors, meat processors & packagers, and snack manufacturers.
Most of the food manufacturing clients we work with prefer to keep their data on-premises due to the large volume of production data, equipment control systems, and compliance documentation. These environments often include a mix of kiosk workstations, rugged devices on the plant floor, and Internet-connected machinery running 24/7. Fast, local access to data is essential—not just for production continuity, but for regulatory traceability and quality control.
Cybersecurity is also top of mind. With rising threats like ransomware, network segmentation and strong endpoint protection are crucial—especially when legacy systems are still in use for specialized tasks. We make sure every device is secured.
Most of what we do at TotalCare to keep your company secure and running smoothly happens remotely, so if your plant and warehouses are not in Idaho, that's fine - we can still help you. We have employees and offices in Boise and Idaho Falls, and for clients who are out of state, we either fly to your location for planned visits and upgrades or send one of our many IT friends we have around the country who may be closer to your location.
Case Study: How a Dairy Gained Confidence in Their IT Again
Industry: Dairy Company: Reed's Dairy Client Since: 2008 Location: Multi-site dairy facilities and retail stores across Eastern Idaho and Boise
Reed’s Dairy has been with over 15 years—they're one of our very first clients. Their trust helped build the foundation of what TotalCare IT has become, and our long-standing partnership is a reflection of how we do business: with consistency, personal attention, and proactive support.
Like many growing food manufacturers, Reed’s Dairy was dealing with the complexity of running multiple locations, each with its own systems and needs. Their production facility required reliable server and network performance to manage operations and inventory. Their retail locations needed stable point-of-sale systems and secure internet access. And their delivery operation depended on communication and scheduling systems that couldn’t go down.
The biggest pain point wasn’t just the complexity—it was the lack of responsive, knowledgeable IT support. Alan was tired of calling into an IT company and getting routed through a dispatcher or a helpdesk technician who didn’t know his systems. Or worse, trying to figure out these issues himself. He needed reliable help.
Solution: Proactive, Personalized IT Support That Works Across Every Location
We started by stabilizing Reed’s Dairy’s network and server infrastructure. Our remote monitoring and maintenance tools allowed us to keep eyes on all their systems—24/7. That means we often know when something’s wrong before they do, and in many cases, we resolve the issue before it ever reaches the floor.
We also designed a support model that fits their multi-location setup. Whether the issue comes from the main dairy facility, one of the retail stores, or their delivery system, our engineers know the environment and can respond without delay. And unlike many IT providers, we don’t use a dispatcher or generic call center—when Reed’s Dairy calls, they speak directly to an engineer. That’s part of why our average response time is just 19 minutes.
Results: Peace of Mind, Fast Response, and Business Continuity
Since partnering with us, Alan and his team don’t worry about IT anymore. Their systems are monitored around the clock, their employees know who to call, and their production and retail operations stay up and running.
In Alan’s own words:
“What sets TotalCare IT apart from other IT firms is their customer service. When I make a call, it is answered by a person that knows what is truly going on. I just don’t have to worry about our computers or server anymore. I have the confidence that TotalCare IT is managing my network and security, and they are there to fix any problems that come up. Most of the time they know as soon as I do we are having a problem. That peace of mind is a tremendous benefit for me.”
That kind of confidence is what we strive to deliver to every client—especially in food manufacturing, where disruptions don’t just cost time, they impact product quality, delivery timelines, and customer trust.
Thinking About Your Own IT Infrastructure?
Reed’s Dairy has trusted us since 2008 because we deliver what matters most—safety, reliability, and personal support. At TotalCare IT, we help Idaho’s food manufacturers stay secure, connected, and focused on what they do best.
Let’s talk about what dependable IT could look like for your business.
Here's some of the main team members you'll be working with if you become a TotalCare IT client
Nick, vCSO
In food and beverage manufacturing, uptime is everything—and that includes cybersecurity. I focus on protecting your production systems, remote facilities, and IP from cyber threats that could halt operations or compromise compliance. From securing your SCADA networks to implementing multi-layered defenses that meet FDA and USDA standards, my job is to make sure a breach never slows your line down. We bake security into every layer of your technology.
Ben, Service Desk Coordinator
When a line supervisor or inventory manager calls in with a tech issue, they’re not looking for a ticket number—they need fast, clear help. I make sure their requests get routed to the right engineer immediately and followed up on until resolved. We prioritize production-impacting tickets and make it easy for your team to reach real people who understand how critical every minute is on your floor. You can expect an engineer working on your concern within 19 minutes or less.
Aaron, vCIO
Food and beverage manufacturing is all about precision, timing, and compliance. As your virtual CIO, I align your technology roadmap with your business goals—from planning network upgrades that reduce risk, to budgeting for new software that improves traceability or forecasting. I help you make smart tech decisions that support efficiency, meet regulations, and position your company to compete in an evolving industry.
Zac, Systems Engineer
Your infrastructure is often a mix of legacy on-prem systems and modern cloud tools—and both need to run seamlessly. I monitor and maintain the core servers that keep your operations moving, while also managing cloud-based applications like vendor portals, inventory systems, and production analytics. My job is to ensure everything stays connected, stable, and secure—whether it’s in your facility or in the cloud—so your production never skips a beat.
IT Services for Food Manufacturers in Boise & the Treasure Valley
5519 N Glenwood St Suite 130 Garden City, ID 83714
On-site services for food manufacturing companies in the Boise area are dispatched from our office in Garden City.
We work best with food manufacturing organizations that are looking to completely outsource their IT department. If you have internal staff in an IT capacity, TotalCare IT is the outsourced resource for service desk escalations, cybersecurity solutions, and technology planning. We call this Co-Managed IT.
The types of food manufacturing organizations that see the most benefit in working with us
Have 20+ employees who use computers, internet-connected machines, tablets, or laptops for their job;
See cybersecurity as an investment, not an expense; and
Value ongoing IT leadership and technology alignment.
If this sounds like your company, we should talk. The next step is to schedule a Discovery Call. It's a quick, 10 to 15-minute chat where we discuss how you're currently handling your IT support, security and compliance, and if it makes sense to work with TotalCare IT. Just fill out the form to schedule. After submitting you will see our live calendar where you can pick a time that is convenient for you to meet via Zoom/Teams.
Step #1: Fill Out the Form Step #2: Pick a Time on Our Calendar
What Our Food Manufacturing Clients Say
Hear what our happy clients have to say about what it's like working with TotalCare IT
"Peace of Mind"
What sets TotalCare IT apart from other IT firms is their customer service. When I make a call, it is answered by a person that knows what is truly going on. I just don’t have to worry about our computers or server anymore. I have the confidence that TotalCare IT is managing my network and security, and they are there to fix any problems that come up. Most of the time they know as soon as I do we are having a problem. That peace of mind is a tremendous benefit for me. Aaron runs the best network/computer service company I have ever experienced.
Alan Reed Owner Reed's Dairy Dairy
"Highly Recommend"
We really appreciate their on-call 24-7 approach to protecting our business's data. We are always impressed with their up-to-date knowledge of what is going on in the industry. Customer satisfaction seems to be their priority. As in any industry, we have unique programs and they are always helpful in finding the best solutions to any questions or problems that we might encounter.
Lynette Green Walker Produce Produce Manufacturer
"Our Holistic Technology Partner"
I believe the single biggest pain point TotalCare IT has solved for us at Thresher Wheat is vertically integrating our IT support. TotalCare is an inclusive managed service provider that looks at IT support holistically and allows us to consolidate several IT support vendors into one. TotalCare has outperformed other IT firms we have tried in the past with their commitment to solving issues and implementing solutions that work for all our locations.
Tim Lefman Director of IT Agspring/Thresher Wheat Grain Manufacturer
.png)
