Trusted by Manufacturers throughout Idaho and Nationally.
How We Work with Food Manufacturers
We work with all kinds of food manufacturers, including dairies, grain millers, produce processors, meat processors & packagers, and snack manufacturers.
Most of the food manufacturing clients we work with prefer to keep their data on-premises due to the large volume of production data, equipment control systems, and compliance documentation. These environments often include a mix of kiosk workstations, rugged devices on the plant floor, and Internet-connected machinery running 24/7. Fast, local access to data is essential—not just for production continuity, but for regulatory traceability and quality control.
Cybersecurity is also top of mind. With rising threats like ransomware, network segmentation and strong endpoint protection are crucial—especially when legacy systems are still in use for specialized tasks. We make sure every device is secured.
Most of what we do at TotalCare to keep your company secure and running smoothly happens remotely, so if your plant and warehouses are not in Idaho, that's fine - we can still help you. We have employees and offices in Boise and Idaho Falls, and for clients who are out of state, we either fly to your location for planned visits and upgrades or send one of our many IT friends we have around the country who may be closer to your location.
Case Study: How a Grain Manufacturer Unified Its IT Operations with TotalCare IT
Industry: Grain Processing & Manufacturing Company: Thresher Wheat (formerly part of Agspring) Client Since: Prior to acquisition by Arthur Companies Location: Multi-site grain facilities across Eastern Idaho
Challenge: Fragmented IT Support Across Facilities
Thresher Wheat, a key player in grain processing and storage, faced a growing challenge familiar to many in the agricultural manufacturing sector: managing technology across multiple rural sites with limited local IT resources. Their IT infrastructure was being pieced together through several vendors, resulting in inconsistent support, delayed resolutions, and inefficiencies that impacted operations.
As the Director of IT at the time, Tim Lefman knew that siloed support models (no pun intended) and reactive services were no longer sustainable for the complex needs of a multi-site grain operation.
Solution: A Holistic, Vertically Integrated IT Partner
Thresher Wheat partnered with TotalCare IT, utilizing their managed IT service, to consolidate all IT operations under one expert team. This partnership is called Co-Managed IT, and it means that Tim's internal IT team was enhanced and augmented with TotalCare's team. Tim still led the IT strategy for his company, and he got a ton more physical and technical support for his department's goals.
“I believe the single biggest pain point TotalCare IT has solved for us at Thresher Wheat is vertically integrating our IT support.” — Tim Lefman, Director of IT, Agspring
TotalCare IT’s holistic approach brought centralized visibility, proactive management, and responsive issue resolution across all Thresher Wheat locations. From endpoint management to cybersecurity hardening, service delivery exceeded expectations.
Results: Unified Operations, Better Uptime, and True Partnership
Consolidated IT Vendors: Eliminated the need for multiple service providers
Improved System Uptime: Faster resolution and proactive maintenance
Scalable Support: Able to meet the evolving demands of each facility
Consistent Experience Across Locations: Standardized IT practices, better user satisfaction
Strategic IT Alignment: Technology now supported broader business goals
“TotalCare has outperformed other IT firms we have tried in the past with their commitment to solving issues and implementing solutions that work for all our locations.”
Outcome: A Partner Through Change
Although Thresher Wheat was later acquired by Arthur Companies, their experience with TotalCare IT left a lasting impression. The relationship demonstrated the value of a technology partner that not only supports daily operations but also positions businesses for long-term success.
“Thresher Wheat has a strong technology partnership with TotalCare IT. If you’re looking for top-tier technology support for your business, then you’ve found your partner too.”
Thinking About Your Own IT Infrastructure?
If you're an executive in the grain or agricultural manufacturing industry, TotalCare IT can help you simplify and secure your entire operation—whether you run two locations or twenty.
Here's some of the main team members you'll be working with if you become a TotalCare IT client
Nick, Information Security Officer
Hello there! I will be leading your cybersecurity and data compliance journey if you choose to work with TotalCare IT. You can think of me as yourvirtual Chief Security Officer. I'll help you navigate the complex landscape of cybersecurity, offering solutions and proactive strategies to protect your digital assets and maintain customer trust.
Red, Automation Engineer
My awesome job at TotalCare IT is to make sure your company is protected from data loss, downtime, and cyber threats. Most of my time is spent on automation within our tools and security products. I have some pretty great processes and procedures nailed down for hardening your environment, whether that's in the plant or in the office. I'm also super funny.
Zac, Systems Engineer
I spend my time on cloud architecture and server engineering. That means I'm working in the background to make sure your company's data is always accessible and right at your fingertips - whether that's your Controller securely accessing financial information in the office or a plant manager safely accessing files on the go (even from the coffee shop).
Ben, Service Desk Coordinator
Having a bad IT day? If you are having trouble with an application, printer, login, etc., I'm here to help you and make your day better. Every time you call our service desk, you will talk to an experienced engineer. We do not use an answering service or dispatcher. From the time of submitting your service ticket, you can expect an engineer working on your concern within 19 minutes or less.
IT Services for Food Manufacturers in Boise & the Treasure Valley
5519 N Glenwood St Suite 130 Garden City, ID 83714
On-site services for food manufacturing companies in the Boise area are dispatched from our office in Garden City.
We work best with food manufacturing organizations that are looking to completely outsource their IT department. If you have internal staff in an IT capacity, TotalCare IT is the outsourced resource for service desk escalations, cybersecurity solutions, and technology planning. We call this Co-Managed IT.
The types of food manufacturing organizations that see the most benefit in working with us
Have 20+ employees who use computers, internet-connected machines, tablets, or laptops for their job;
See cybersecurity as an investment, not an expense; and
Value ongoing IT leadership and technology alignment.
If this sounds like your company, we should talk. The next step is to schedule a Discovery Call. It's a quick, 10 to 15-minute chat where we discuss how you're currently handling your IT support, security and compliance, and if it makes sense to work with TotalCare IT. Just fill out the form to schedule. After submitting you will see our live calendar where you can pick a time that is convenient for you to meet via Zoom/Teams.
Step #1: Fill Out the Form Step #2: Pick a Time on Our Calendar
What Our Manufacturing Clients Say
Hear what our happy clients have to say about what it's like working with TotalCare IT
"I Honestly Wish I Would Have Found Them Sooner"
I didn’t realize how many problems/issues I had with the old company until we switched.
I knew onboarding was going to be time-consuming, and as I’m the one the project was going to fall on, I was not looking forward to it. I did give us a month to roll everything over while still having the prior IT company, but I probably only needed the old IT for about a week because at that point I was having TotalCare handle all the situations. There was only one time in all my calls that I had to leave a voice message because all the techs were busy.
I looked at about 5 other companies and met with 2 others. One was too corporate and didn’t feel friendly or flexible enough and the other was too small for all our needs. TotalCare checked all the boxes we were looking for, and still do. I would choose them again in a second, and again I wish I would have found them sooner.
Nikki Shull HR and Safety Manager Rule Steel Steel Manufacturer
"I'm Not Just a Paycheck"
I have been with TotalCare IT for over 15 years and I’ve had a close working relationship with them that makes me feel like I’m their only customer… I realize they have more than just me as a customer but they give me the attention that makes me feel like I am their only customer.
We have a three-location system server and one of our biggest pain points was working very hard to manage all of the customer orders and shipments through this one program; If it weren’t for TotalCare IT’s service we would not have been able to get this program to work to his fullest advantage.
Also, I like that when I call the phone is answered live and I have a resolution the same day, usually within an hour. I have received phone calls from TotalCare IT notifying me of issues that were unseen on my side that they detected (and resolved) before I knew. I love the feeling that my business's systems are proactively monitored – this allows us to attack a problem before it attacks us!
Kelly Bennion (Retired) General Manager Challenger Pallet Pallet Manufacturer
"Start the Morning Right, with a Cup of TotalCare IT"
It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily. Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right.
We appreciate the ease of remote monitoring and maintenance. When we call TotalCare IT, the phone is answered live and their team can quickly remote into our computers and fix any problem we are having in our inventory software or virtual machines. This accessibility is a huge time saver.
If you are on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.
Jeff Rydalch Chief Financial Officer Mountain West Product Aggregates Manufacturer
"Peace of Mind"
What sets TotalCare IT apart from other IT firms is their customer service. When I make a call, it is answered by a person that knows what is truly going on. I just don’t have to worry about our computers or server anymore. I have the confidence that TotalCare IT is managing my network and security, and they are there to fix any problems that come up. Most of the time they know as soon as I do we are having a problem. That peace of mind is a tremendous benefit for me. Aaron runs the best network/computer service company I have ever experienced.
Alan Reed Owner Reed's Dairy Dairy
"Highly Recommend"
We really appreciate their on-call 24-7 approach to protecting our business's data. We are always impressed with their up-to-date knowledge of what is going on in the industry. Customer satisfaction seems to be their priority. As in any industry, we have unique programs and they are always helpful in finding the best solutions to any questions or problems that we might encounter.
Lynette Green Walker Produce Produce Manufacturer
"Our Holistic Technology Partner"
I believe the single biggest pain point TotalCare IT has solved for us at Thresher Wheat is vertically integrating our IT support. TotalCare is an inclusive managed service provider that looks at IT support holistically and allows us to consolidate several IT support vendors into one. TotalCare has outperformed other IT firms we have tried in the past with their commitment to solving issues and implementing solutions that work for all our locations.
Tim Lefman Director of IT Agspring/Thresher Wheat Grain Manufacturer
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