Managed Services for Manufacturing
Augment your team with IT leadership, cybersecurity, and managed compliance.
How TotalCare IT Works with the Manufacturing Industry in Idaho
- We work best with manufacturing organizations that are looking to completely outsource their IT department.
- Or, if a manufacturer does have internal staff in an IT capacity, TotalCare IT is the outsourced resource for service desk escalations, cybersecurity solutions, and compliance consulting.
- A lot of what we do at TotalCare to keep your plant secure and running smoothly happens remotely. We are also available for on-site visits when the need arises. We have employees and offices in Boise and Idaho Falls.
- The types of manufacturing organizations that see the most benefit in working with us
- Have 20+ employees who use computers, internet-connected machines, tablets, or laptops for their job;
- See cybersecurity as an investment, not an expense;
- Need to meet NIST, CMMC, or ISO 27001 data compliance standards; and
- Value ongoing IT leadership and technology alignment.
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Success Story - Pallet Manufacturer
"I'm Not Just A Paycheck"
I have been with TotalCare IT for over 15 years and I’ve had a close working relationship with them that makes me feel like I’m their only customer… I realize they have more than just me as a customer but they give me the attention that makes me feel like I am their only customer.
We have a three location system server and one of our biggest pain points was working very hard to manage all of the customer orders and shipments through this one program; If it weren’t for TotalCare IT’s service we would not have been able to get this program to work to his fullest advantage.
Also, I like that when I call the phone is answered live and I have a resolution the same day, usually within an hour. I have received phone calls from TotalCare IT notifying me of issues that were unseen on my side that they detected (and resolved) before I knew. I love the feeling that my business's systems are proactively monitored – this allows us to attack a problem before it attacks us! When we did have a server hardware failure many years ago, TotalCare’s backup & disaster recovery (BDR) solution had us up and running in a short time with no data loss in real time. Now that says it all!
Kelly Bennion
General Manager
Challenger Pallet -
Success Story - LED Manufacturer
"Spectacular Customer Service"
It’s easy to recommend TotalCare IT because they have always been upfront and easy to work with. Their resolution time is always within hours of us reaching out for help – we’ve never ever had that before with previous IT companies. We appreciate everything TotalCare does to keep us updated and running smoothly and securely. We have peace of mind knowing our data is being backed up securely offsite and our environment is safe from outside access and hackers.
Ty Plowman
Owner
Blue Wolf Inc. -
Success Story - Aggregates Manufacturer
"Start The Morning Right, With A Cup Of TotalCare IT"
It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily. Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right.
We appreciate the ease of remote monitoring and maintenance. When we call TotalCare IT, the phone is answered live and their team can quickly remote into our computers and fix any problem we are having in our inventory software or virtual machines. This accessibility is a huge time saver.
If you are on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.
Jeff Rydalch
Chief Financial Officer
Mountain West Product -
Success Story - Grain Manufacturer
"Our Holistic Technology Partner"
I believe the single biggest pain point TotalCare IT has solved for us at Thresher Wheat is vertically integrating our IT support. TotalCare is an inclusive managed service provider that looks at IT support holistically and allows us to consolidate several IT support vendors into one. TotalCare has outperformed other IT firms we have tried in the past with their commitment to solving issues and implementing solutions that work for all our locations.
Thresher Wheat has a strong technology partnership with TotalCare IT. If you’re looking for top tier technology support for your business, then you’ve found your partner too.Tim Lefman
Director of IT
Agspring/Thresher Wheat
Schedule a Discovery Call
It's a quick, 15 min chat where we discuss how you're currently handling your IT support, security and compliance, and if it makes sense to work with TotalCare IT.