Secure IT Services for Agricultural Manufacturing

Technology support built for hard work, harvest seasons, and rural operations.

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IT Solutions for Agriculture

We Know the Setup

You're not a tech company, and you shouldn't have to be. You’ve got legacy control systems, rugged environments, and rural locations that make cookie-cutter IT support a no-go. We work directly with your plant managers, maintenance crews, and owners to ensure tech doesn't get in the way—it just works.

Season-Critical Uptime 🌾

In agriculture, timing is everything. If you're not running at full speed during harvest, processing, or planting, you're losing money fast. Our proactive monitoring, local on-site support, and redundant network solutions ensure you're ready when it matters most.

Rugged Protection for Industrial Equipment

From grain elevators to irrigation control systems, your operational technology (OT) needs protection from cyber threats. We secure your SCADA, PLCs, and industrial control systems without disrupting production.

Rural Connectivity Experts

Need better internet in the middle of nowhere? We’ve got you. We optimize connections across multiple sites—even in areas where fiber hasn’t reached—and ensure reliable remote access for owners, crews, or seasonal workers.

Keep Your Operation Running – No Matter the Season

From feed mills to fertilizer plants, agricultural manufacturing keeps the world turning. But behind the grain silos, conveyors, and irrigation control systems is another critical system: your technology. And when it goes down, you don’t just lose time—you risk losing entire seasons of effort.

At TotalCare IT, we specialize in keeping agricultural manufacturers secure, connected, and operational with IT support built for the unique demands of your industry. Whether you're managing legacy equipment, SCADA systems, or multiple rural facilities, we’re the local partner who knows how to keep things moving.

With offices in Boise and Idaho Falls, TotalCare IT is deeply rooted in Idaho’s agricultural and manufacturing communities. We understand the pace, the people, and the challenges because we live and work right here.

But we also know your operations might stretch across counties—or even states. Whether you’re managing multiple sites across the Mountain West or have a remote facility that’s hard to reach, we’re built to support you.

We regularly travel by car or plane to visit client locations, and when needed, we’ll work with a trusted IT partner near you to get hands and feet on the ground fast. Wherever your team is, we make sure your systems stay connected and secure.

Aaron in the snow

Case Study: How a Multi-Location Grain Mill Unified Its IT Operations with TotalCare IT

Industry: Grain Processing & Manufacturing
Company: Thresher Wheat (formerly part of Agspring)
Location: Multi-site grain facilities across Eastern Idaho

Challenge: Fragmented IT Support Across Facilities

Thresher Wheat, a key player in grain processing and storage, faced a growing challenge familiar to many in the agricultural manufacturing sector: managing technology across multiple rural sites with limited local IT resources. Their IT infrastructure was being pieced together through several vendors, resulting in inconsistent support, delayed resolutions, and inefficiencies that impacted operations.

As the Director of IT at the time, Tim Lefman knew that siloed support models (no pun intended) and reactive services were no longer sustainable for the complex needs of a multi-site grain operation.

Solution: A Holistic, Vertically Integrated IT Partner

Thresher Wheat partnered with TotalCare IT, utilizing their managed IT service, to consolidate all IT operations under one expert team. This partnership is called Co-Managed IT, and it means that Tim's internal IT team was enhanced and augmented with TotalCare's team. Tim still led the IT strategy for his company, and he got a ton more physical and technical support for his department's goals.

“I believe the single biggest pain point TotalCare IT has solved for us at Thresher Wheat is vertically integrating our IT support.”
— Tim Lefman, Director of IT, Agspring

TotalCare IT’s holistic approach brought centralized visibility, proactive management, and responsive issue resolution across all Thresher Wheat locations. From endpoint management to cybersecurity hardening, service delivery exceeded expectations.

Results: Unified Operations, Better Uptime, and True Partnership

Consolidated IT Vendors: Eliminated the need for multiple service providers
Improved System Uptime: Faster resolution and proactive maintenance
Scalable Support: Able to meet the evolving demands of each facility
Consistent Experience Across Locations: Standardized IT practices, better user satisfaction
Strategic IT Alignment: Technology now supported broader business goals

“TotalCare has outperformed other IT firms we have tried in the past with their commitment to solving issues and implementing solutions that work for all our locations.”

Outcome: A Partner Through Change

Although Thresher Wheat was later acquired by Arthur Companies, their experience with TotalCare IT left a lasting impression. The relationship demonstrated the value of a technology partner that not only supports daily operations but also positions businesses for long-term success.

“If you’re looking for top-tier technology support for your business, then you’ve found your partner too.”

Thinking About Your Own IT Infrastructure?

If you're an executive in the grain or agricultural manufacturing industry, TotalCare IT can help you simplify and secure your entire operation—whether you run two locations or twenty.

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We Know Agribusiness—and the People Driving It Forward

Whether you’re running grain dryers, operating feed mixers, managing irrigation controls, or coordinating shipments from the office, your work is hands-on, technical, and nonstop. This isn’t just about cybersecurity and helpdesk tickets. It’s about making sure your team can keep the operation running smoothly with the tools they depend on—every shift, every day.

See Why This Idaho Ag CFO Calls Us a “True IT Partner”

When WestLink Ag ran into a critical QuickBooks issue, Intuit support couldn’t solve the problem. TotalCare IT stepped in, diagnosed the issue quickly, and got them back up and running without delay. Their CFO now calls us a “true IT partner” for our responsiveness, clarity, and follow-through. [Read the case study →]

WestLink Ag team

Cybersecurity That Protects More Than Just Your Network

You’ve got more than computers to worry about—your control systems, machinery, and even remote irrigation equipment are all connected these days. And that means they’re vulnerable. Cyber threats aren’t just an “IT problem” anymore; they can halt production, damage equipment, or even threaten safety.

Many agricultural operations rely on PLCs (Programmable Logic Controllers) to run things like grain conveyors, irrigation systems, and fertilizer mixing equipment. These rugged computers are built to last—but most weren’t designed with modern cybersecurity in mind. That makes them a target. At TotalCare IT, we take a practical, layered approach to security that includes:

🔐 Cybersecurity for OT & SCADA Systems
Industrial-strength protection for your plant equipment and critical operations.

📡 Reliable Remote Access
Securely connect to systems from the field, office, or another facility—without compromising safety.

💾 Backup & Disaster Recovery
Protect essential data like yield logs, maintenance records, and compliance docs.

🧰 Support for Legacy Equipment
We help you get the most from older systems while planning your tech roadmap.

Aaron and Darrin at Right of Boom conference 2023

Nick Burrows

Nick, vCSO

In agricultural manufacturing, timing is everything—and that includes cybersecurity. I focus on protecting your control systems, rural facilities, and operational data from cyber threats that could disrupt production or damage equipment. From securing your SCADA and PLC environments to building layered defenses around your entire network, my job is to make sure a breach never derails your season. We embed security into every layer of your operation.

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Ben, Service Desk Coordinator

When a plant operator or maintenance lead calls in with a tech issue, they’re not looking for a ticket number—they need fast, clear help. I make sure their requests get routed to the right engineer immediately and followed up on until resolved. We prioritize production-impacting tickets and make it easy for your team to reach real people who understand how critical every minute is on your floor. You can expect an engineer working on your concern within 19 minutes or less.

Aaron Zimmerman, CEO & vCIO

Aaron, vCIO

Agricultural manufacturing is all about timing, reliability, and practical solutions. As your virtual CIO, I align your technology roadmap with your business goals—from planning network upgrades that reduce risk, to budgeting for new software that improves yield tracking and equipment monitoring. I help you make smart tech decisions that boost efficiency, protect your assets, and position your business for long-term success in a demanding industry.

Zac

Zac, Systems Engineer

Your infrastructure is often a blend of legacy on-site systems and modern cloud tools—and both need to work together flawlessly. I monitor and maintain the core servers that keep your operations running smoothly, while also managing cloud-based apps like supply chain portals, equipment monitoring, and yield analytics. My job is to ensure everything stays connected, stable, and secure—whether it’s on your farm or in the cloud—so your operation never misses a beat.

Let's Talk About Your Operation

Whether you're processing grain, managing livestock systems, or running a fertilizer plant, we’re ready to support your growth with IT services that are as dependable as your team.

We’re not here to upsell software—we’re here to keep your plant running, your team connected, and your systems secure.

The types of ag manufacturers that see the most benefit in working with us

Have 20+ employees who use computers, internet-connected machines, tablets, or laptops for their job;
See cybersecurity as an investment, not an expense; and
Value ongoing IT leadership and technology alignment.

If this sounds like your company, we should talk. The next step is to schedule a Discovery Call. It's a quick, 10 to 15-minute chat where we discuss how you're currently handling your IT support and security, and if it makes sense to work with TotalCare IT. Just fill out the form to schedule. After submitting, you will see our live calendar where you can pick a time that is convenient for you to meet via Zoom/Teams.

Step #1: Fill Out the Form
Step #2: Pick a Time on Our Calendar