Secure IT Services for Caldwell Businesses
With an Average Rapid Response Time of 19 Min
Welcome to TotalCare IT
We are a local IT company that provides outsourced services for businesses in Caldwell, whether that is managing everything IT and security for you, or partnering with your in-house IT team. We work best with companies that have over 20 employees who actively use technology for their jobs.
Our office is in Garden City and we service the entire Treasure Valley.
Address:
5519 N Glenwood St., STE 130
Garden City, ID 83714
Located across from the Hawks Stadium/Fair Grounds in Garden City
Phone:
Client Support: (208) 881-0304
Main Line: (208) 881-9713
Hours of Operation: 8am-5pm M-F
Serving Treasure Valley Organizations
Caldwell organizations partner with us when they want to locally outsource their IT functions.
We especially see this with construction companies and manufacturing facilities in Caldwell. It is more cost-effective to outsource IT management rather than carry the salary and benefits of an entire IT team. Outsourcing also gives you access to a diverse skillset of engineers and security pros that can augment whatever IT functions you may choose to keep in-house.

Secure IT Support
Our cheerful service desk engineers help your team online or onsite with Caldwell’s fastest average rapid response time - 19 Min.

Cybersecurity
As your local cybersecurity provider, we protect your business by implementing a holistic security program aligned with the industry’s best standards.

Technology Alignment
We help Caldwell businesses build roadmaps for technology that align with their business goals. This is all delivered through our vCIO service.
Why Treasure Valley Businesses Choose TotalCare IT...

"I Honestly Wish I Would Have Found Them Sooner"
I didn’t realize how many problems/issues I had with the old company until we switched.
I knew onboarding was going to be time consuming, and as I’m the one the project was going to fall on, I was not looking forward to it. I did give us a month to roll everything over while still having the prior IT company, but I probably only needed the old IT for about a week because at that point I was having TotalCare handle all the situations. There was only one time in all my calls that I had to leave a voice message because all the techs were busy.
I looked at about 5 other comapnies and met with 2 others. One was too corporate and didn’t feel friendly or flexible enough and the other was too small for all our needs. TotalCare checked all the boxes we were looking for, and still do. I would choose them again in a second, and again I wish I would have found them sooner.

"TotalCare Grows With Us"
The two biggest pain points TotalCare IT have helped us solve are security and scaling. First, TotalCare IT has set up secure networks for us that are appropriate for the Healthcare environment. It makes us feel comfortable and confident in the security of our clients’ information.
Second, TotalCare has always met us where our business needs are at. From a startup business, to growing into many providers, administrative staff, and locations (including out-of-state support), scaling their service to meet our growing needs has been invaluable.
TotalCare IT is an overall great firm to work with. Aaron is always up front about his ability to meet our needs and lets us know when we need to move in a different direction. We appreciate the professionalism and courtesy of the entire team.

"A Trustworthy IT Partner"
The biggest benefit I receive from TotalCare IT is open and honest communication – having the trust with TotalCare’s leadership team and the techs there. When I have an issue, I know they are going to tell me the truth about what our firm needs or does not need. They are never going to sell us something or push software that we do not need just to drum up more business for them.
The prompt support is by far what we have found to be leaps and bounds better than the companies we have dealt with in the past. I would also say TotalCare’s commitment to serving – all the techs go the extra mile to explain issues that come up, or to send someone over to help when we have had the unfortunate “downtime” due to technical difficulties.
An IT partner that you can trust and rely on is one of the most important support vendors a firm can have; this is not the place to cut corners or try and save a buck. TotalCare IT has repeatedly demonstrated they are trustworthy and knowledgeable in their field and always go the extra mile to make sure our firm is running smoothly.
Ready to Start Your Secure IT Transition?
Congrats! That's a huge step forward. We are excited to meet you and discuss your plans for the future and how we can help propel your growth through stellar IT service, cybersecurity, and technology alignment.
The first step is to jump on a 10-15 minute discovery call. We'll briefly go over some questions like how you are currently handling your IT support and cybersecurity as well as any IT pain points you have been experiencing. It's designed as a quick call for us to get a good feel for each other. By the end of the call we will both know if it makes sense to schedule a second, longer call, or meet in person.
To schedule your call, just fill out the form on this page. Once you submit the form you will see our live calendar where you can pick a time that is convenient for you.