Zero security incidents and faster support. The IT partnership plumbers dream of.

In Skilled Trades like HVAC and plumbing, IT issues don’t just stay in the office—they hit the field too. From project management software going down to team members losing access to shared files, even a small glitch can throw off an entire schedule.

That’s exactly what Cloverdale Plumbing in Boise was dealing with before they called us. Their previous IT provider left them with minimal security and no real support after hours (because problems only happen 9-5, right?).

As their operations grew, so did the stakes. They needed an IT partner who understood how skilled trades actually work and could keep their systems locked down and running 24/7.

When we stepped in, we focused on tightening up their security and making sure they always had backup:

• We rolled out advanced threat monitoring, secure backups, and multi-layered defenses to reduce their cyber risks.

• We gave them 24/7 support so even 7pm emergencies wouldn’t derail the next day’s projects.

• We tailored solutions to their workflows—from the field to the office to the yard.

Maira Napoles, their office manager, told us:

“TotalCare IT actively works to reduce our cyber risk in ways we didn’t see with previous IT providers. We haven’t had a single security issue since we moved to TotalCare.”

Now Cloverdale Plumbing isn’t stressing about malware or after-hours downtime. They know they’ve got a team watching their systems so they can stay focused on projects.

“If you’re on the fence about who to choose as your IT and cybersecurity provider, I’d say choose TotalCare IT. The team is very knowledgeable and their after-hours service is exceptional.”

For companies in the skilled trades, IT support shouldn’t just be “good enough.” It needs to keep up with your pace, your people, and your projects.

Want IT that works as hard as your crews do? We can help.