15 years on, here's how we keep this Idaho pallet manufacturer running.

Keeping IT running smoothly for a growing manufacturer isn’t easy. Systems get more complex as production ramps up, and downtime starts costing serious money.

That’s exactly where Challenger Pallet was 15 years ago. As they scaled up operations in Idaho Falls, they needed an IT partner who wouldn’t just wait for things to break. They wanted someone who understood manufacturing’s fast pace, could stop disruptions before they happened, and felt like part of their team—not just a vendor collecting invoices.

So they called us. And they never left.

For 15+ years, we’ve been embedded in their operation, keeping their systems stable, secure, and ready to grow. When issues come up, our team jumps in fast—often before the Challenger Pallet team even notices a problem. We love working with a family-run business like theirs, as we are a family-run business ourselves. IT changes something in the way people take ownership in their jobs and in their interactions with others.

Kelly Bennion, their former (retired) GM, put it this way:

“I’ve had a close working relationship with TotalCare IT that makes me feel like I’m their only customer… I know they have others, but they give me the attention that makes me feel like I am their only customer.”

That’s the kind of partnership we aim for with every wood and timber manufacturer we support. For Challenger Pallet, it’s meant:

• Zero major IT disruptions in 15 years

• Systems that scaled as their production grew

• Peace of mind knowing someone’s watching their IT around the clock

Justin Kelly, the VP of Operations, wrote:

"They are there for you when you need them and will work outside of normal business hours for major things that would normally disrupt our business (Equipment upgrades, updates, etc.)."

Manufacturing doesn’t slow down, and neither do we. We know how critical your systems are in the production yard, and we treat every support call like the next shipment depends on it—because it usually does. Your systems should work as hard as you do. Let’s talk.