Slow IT support doesn't work for industrial manufacturers.

We’ve seen firsthand how brutal it can be for manufacturers when IT support doesn’t keep up. Production schedules are tight, there’s zero room for downtime, and one hiccup in the system can ripple through the entire floor.

That’s where Blue Wolf Inc., a manufacturer in Garden City, was before we came on board. Their previous IT providers were slow to respond, didn’t communicate well about security or updates, and left them worrying about whether their critical business data was actually safe. For Ty Plowman, their owner, finding an IT partner who could keep up with the demands of manufacturing was non-negotiable.

When Blue Wolf brought us in, we focused on three things:

• Responding fast (as in hours, not days) when something breaks

• Locking down their security and backups so they could stop losing sleep over data loss

• Staying ahead of issues with regular updates and proactive maintenance

We weren’t about to let them down. Our team got their systems secured with offsite backups, tightened their cybersecurity posture, and set up a support process where their requests get handled in hours—not the glacial pace they were used to.

Ty told us:

“Their resolution time is always within hours of us reaching out for help—we’ve never ever had that before with previous IT companies.”

Since then, Blue Wolf hasn’t had to worry about IT holding them back. Their production floor stays online, their critical data’s safe, and there’s no more chasing down an IT guy to figure out why something isn’t working.

“It’s easy to recommend TotalCare IT because they have always been upfront and easy to work with.”

For industrial manufacturers, we get it—your systems have to be reliable. That’s why we treat every issue like it’s a stop-the-line emergency. Because for you, it usually is. Let us help.