Downtime isn’t an option for this Idaho dairy.

In food production, downtime isn’t just a nuisance—it’s a full-blown disaster. Production schedules slip, supply chains back up, and compliance risks start piling up fast.

That’s exactly why Reed’s Dairy, a food manufacturer in Idaho Falls, came to us. Alan Reed, the owner, was tired of wondering if his network and servers were going to hold up or if a surprise outage was about to grind operations to a halt. He didn’t want to micromanage IT anymore—he wanted it handled. Period.

When we took over, our first priority was to give Alan and his team that “I don’t even have to think about IT anymore” feeling. So we:

• Took over management of their full infrastructure—servers, networks, endpoints—locking it down for performance and security.

• Set up 24/7 monitoring so we’d catch issues at the same time (or even before) his team noticed anything was wrong.

• Gave them a direct line to real humans who know their systems, so when someone calls, there’s no answering service or scripts—just fast answers and fixes.

Alan summed it up perfectly:

“I just don’t have to worry about our computers or server anymore. I have the confidence that TotalCare IT is managing my network and security, and they are there to fix any problems that come up.”

At Reed’s Dairy, rock-solid IT is as essential as clean equipment or cold storage. Our proactive management approach means production workflows stay online, business data is secure and compliance is always in check. In an industry where an IT lapse can hit product quality, security, or regulatory standing, we treat your systems like mission-critical infrastructure—because they are. With TotalCare IT, technology just works, so you can focus on what matters most: keeping Idaho’s food supply moving safely and efficiently.

If your production line can’t afford downtime, neither can your IT. Let us help.