This wood and timber manufacturer found a dependable, local IT partner in Rexburg.

At Mountain West Products, they know the value of consistency. Every day, their team transforms raw bark and wood byproducts into high-quality mulch, soil amendments, and specialty materials like orchid bark and playground chips. It's hands-on, detail-focused work—and the last thing they need is to worry about IT systems slowing them down.

That’s where we come in.

“It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily,” says Jeff Rydalch, CFO of Mountain West Products.
“Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right.”

Local support that’s actually local

When something needs attention, we’re close by—literally. Our Idaho Falls-based team can be on-site fast when needed, and more often than not, we can jump in remotely and solve the issue before it becomes a problem.

“We appreciate the ease of remote monitoring and maintenance. When we call TotalCare IT, the phone is answered live and their team can quickly remote into our computers and fix any problem we’re having in our inventory software or virtual machines.”

That’s because we don’t use a dispatcher system. You don’t have to wait to be routed through layers of support. Every call is answered by an experienced engineer—someone who already knows your environment. And with an average response time of 19 minutes, we’re solving issues almost as quickly as you can report them.

A steady, friendly presence in the background

Most of the time, our work is invisible—and that’s the goal. From daily managed backups to 24/7 remote monitoring, we’re quietly handling the behind-the-scenes work so teams like Mountain West’s can stay focused on what they do best.

We’re proud to be more than just a helpdesk—they know us by name, and we know their business inside and out.

“If you are on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.”

Need a reliable, local IT partner who picks up the phone, understands your business, and keeps things running?
We’d love to help.