CrowdStrike Incident: Assurance to Our Customers

This morning a cybersecurity incident involving CrowdStrike affected numerous companies globally. We want to assure you that TotalCare IT customers who have our security solutions installed on their systems remain unaffected by this event.

CrowdStrike is known for its highly effective security solutions. However, a bug in their recent update has caused this issue, leading to the current situation. We recognize the impact this may have on your operations and want to emphasize that we are monitoring the situation closely.

While our security measures and protocols are designed to provide robust protection against such incidents, some of your cloud vendors, including major banks, various airlines, and Microsoft 365, have been impacted. These vendors are actively working to restore their services and mitigate any disruptions caused by this incident.

We want to iterate that according to our intelligence; this is not a cyber-attack. Rather, it is due to a faulty update by a security vendor to numerous machines globally.

We remain committed to safeguarding your data and maintaining the highest standards of cybersecurity. Should you have any concerns or require further information, please do not hesitate to contact our support team at 208-881-0304. Thank you for your continued trust in TotalCare IT.