What to Do If You Have Two Shifts

We provide 24/7 monitoring and security for your entire IT environment, and our service desk is staffed from 6:00 AM to 5:00 PM Mountain Time, Monday through Friday. After hours, our on-call engineers are available for emergencies — so your second shift always has a resource to reach if something goes wrong.

We define emergencies as situations that cause a work stoppage or a critical system or application outage. In other words, anything that prevents your team from doing their job. If you’re unsure, call the on-call engineer — they’ll let you know whether it’s something we can fix right away or something that can safely wait until morning.

Just call 208-881-0304 and press 1 for after-hours support. You’ll be connected directly to our on-call engineer, who can help determine the next steps and provide immediate assistance if needed.

Yes! For companies that prefer to collaborate in Slack or Teams, we can create dedicated support channels directly within your workspace.

This allows your employees to communicate with our team in the same tool they already use daily. Tickets are still triaged and managed through our standard system to ensure proper tracking and response times — but the communication feels more natural and connected.

We see ourselves as an extension of your team, so whether it’s through Slack, Teams, email, or phone — we’re right there with you.

That’s no problem. Our 24/7 monitoring ensures your systems remain protected at all times, and our on-call engineers are available no matter when an issue arises. We’ll work with you to understand your production schedule so we can tailor our response and communication to fit your operations.

We coordinate updates and maintenance windows around your production schedule, often performing work during planned downtimes or between shifts. We aim to minimize disruption while still keeping systems secure and up to date.

Yes, if that’s helpful for coordination. We can designate shift-specific contacts or distribution lists so that each team’s requests and updates are clearly tracked and communicated.

We work with many manufacturers who use specialized ERP, MES, or machine control software. If your systems have unique requirements, we’ll coordinate with your software vendor or in-house expert to ensure seamless support.