Managed IT Services for Idaho Falls Businesses

"There Is No Reason to Go Anywhere Else for Your IT and Security Needs"

Total Care IT is very responsive in meeting our IT needs, from the owner Aaron Zimmerman, to the IT technicians. There have been many occasions through the years that Aaron and his staff have met with us to discuss our IT needs including explaining and recommending how we can maximize our IT productivity and security.

Our biggest benefit from partnering with TotalCare IT is we don’t have to worry about our IT and security; We know TotalCare has it covered. When there is a problem that arises, TotalCare takes care of it in a timely and efficient manner.

Law Firm in Idaho Falls, ID

"I'm Not Just a Paycheck"

I have been with TotalCare IT for over 14 years and I’ve had a close working relationship with them that makes me feel like I’m their only customer… I realize they have more than just me as a customer but they give me the attention that makes me feel like I am their only customer.

We have a three location system server and one of our biggest pain points was working very hard to manage all of the customer orders and shipments through this one program; If it weren’t for TotalCare IT’s service we would not have been able to get this program to work to its fullest advantage.

Also, I like that when I call the phone is answered live and I have a resolution the same day, usually within an hour. I have received phone calls from TotalCare IT notifying me of issues that were unseen on my side that they detected (and resolved) before I knew. I love the feeling that my business's systems are proactively monitored – this allows us to attack a problem before it attacks us!

When we did have a server hardware failure years ago, TotalCare’s backup & disaster recovery solution had us up and running in a short time with no data loss in real time. Now that says it all!

Manufacturer in Idaho Falls, ID

"Huge Value for Our Busy Women's Clinic"

I have complete peace of mind regarding IT with TotalCare managing our clinic’s infrastructure and security. Their team operates as an extension of our employees with thorough communication and accountability.

I feel like the monthly payment to TotalCare is a very good investment towards a crucial partnership. IT support is not the kind of thing that you want to gamble with by choosing a “value-priced” or unreputable service.

Over the time that I have worked with TotalCare IT, I have been approached by other companies that all claimed to be “just as good” but at a lower cost. When I look at the resources and expertise being offered, it’s easy to see that it would be a mistake to change.

The TotalCare team understands the word “stewardship” as it relates to their jobs. The way TotalCare IT “owns” their responsibilities is refreshing compared to the way I need to supervise other vendors.

My trust in TotalCare IT has been rewarded on every occasion as they come through on service expectations without fail. I also know that if I am ever concerned with anything, Aaron takes my concerns very seriously.

Medical Practice in Rexburg, ID