Business Enablement Through Cybersecurity for Manufacturing 

"Security! Security! Security!"

The greatest challenge TotalCare IT has helped us solve is security. They are pros at catching lurking security issues! We value TotalCare IT’s honest and upfront communication. They are there when you need them but allow your business to function within your tech comfort zone – no micromanaging. This is great for us because we have a staff member who can fix small issues that pop up, and then send escalations to TotalCare IT’s knowledgeable helpdesk team.

Elizabeth Bates
Receiving Manager
The Gun Shop

"TotalCare Knows Security"

TotalCare IT actively works to reduce our cyber risk in ways we didn’t see with previous IT providers. We haven’t had an issue with our security since we moved to TotalCare.  

If you’re on the fence about who to choose as your IT and cybersecurity provider, I’d say choose TotalCare IT. The team is very knowledgeable and their after-hours service is exceptional.

Maira Napoles
Office Manager
Cloverdale Plumbing

"Highly Recommend"

We really appreciate their on-call 24-7 approach to protecting our business's data. We are always impressed with their up-to-date knowledge of what is going on in the industry. Customer satisfaction seems to be their priority. As in any industry, we have unique programs and they are always helpful in finding the best solutions to any questions or problems that we might encounter. 

Lynette Green
Walker Produce

"I'm Not Just a Paycheck"

I have been with TotalCare IT for over 15 years and I’ve had a close working relationship with them that makes me feel like I’m their only customer… I realize they have more than just me as a customer but they give me the attention that makes me feel like I am their only customer.

We have a three-location system server and one of our biggest pain points was working very hard to manage all of the customer orders and shipments through this one program; If it weren’t for TotalCare IT’s service we would not have been able to get this program to work to his fullest advantage.

I have received phone calls from TotalCare IT notifying me of issues that were unseen on my side that they detected (and resolved) before I knew. I love the feeling that my business's systems are proactively monitored – this allows us to attack a problem before it attacks us!

Kelly Bennion
(Retired) General Manager
Challenger Pallet

"I Honestly Wish I Would Have Found Them Sooner"

I didn’t realize how many problems/issues I had with the old company until we switched.

I knew onboarding was going to be time-consuming, and as I’m the one the project was going to fall on, I was not looking forward to it. I did give us a month to roll everything over while still having the prior IT company, but I probably only needed the old IT for about a week because at that point I was having TotalCare handle all the situations. There was only one time in all my calls that I had to leave a voice message because all the techs were busy.

I looked at about 5 other companies and met with 2 others. One was too corporate and didn’t feel friendly or flexible enough and the other was too small for all our needs. TotalCare checked all the boxes we were looking for, and still do. I would choose them again in a second, and again I wish I would have found them sooner.

Nikki Shull
HR and Safety Manager
Rule Steel

"Start the Morning Right, with a Cup of TotalCare IT"

It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily. Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right.

We appreciate the ease of remote monitoring and maintenance. When we call TotalCare IT, the phone is answered live and their team can quickly remote into our computers and fix any problem we are having in our inventory software or virtual machines. This accessibility is a huge time saver.

If you are on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.

Jeff Rydalch
Chief Financial Officer
Mountain West Product

"Peace of Mind"

What sets TotalCare IT apart from other IT firms is their customer service. When I make a call, it is answered by a person that knows what is truly going on. I just don’t have to worry about our computers or server anymore. I have the confidence that TotalCare IT is managing my network and security, and they are there to fix any problems that come up. Most of the time they know as soon as I do we are having a problem. That peace of mind is a tremendous benefit for me. Aaron runs the best network/computer service company I have ever experienced.

Alan Reed
Owner
Reed's Dairy

"Knowledgeable, Responsive, Reliable"

When we were looking for an IT partner for our Engineering firm, we were surprised by how unresponsive most IT companies were. Then we met Aaron and TotalCare IT. Not only are the team at TotalCare responsive, they are also very knowledgeable and friendly. They helped us with our firewall implementation and continue the maintenance of it along with our server backups. Finally, we have an IT company we feel good about recommending to other businesses in Idaho – TotalCare IT!

Austin Ray
IT Administrator
Applied Engineering

"Spectacular Customer Service"

It’s easy to recommend TotalCare IT because they have always been upfront and easy to work with. Their resolution time is always within hours of us reaching out for help – we’ve never ever had that before with previous IT companies. We appreciate everything TotalCare does to keep us updated and running smoothly and securely. We have peace of mind knowing our data is being backed up securely offsite and our environment is safe from outside access and hackers.

Ty Plowman
Owner
Blue Wolf Inc.