About TotalCare IT

Eastern & Western Idaho’s Premium IT Company

How it All Started & Still Works Today

After 20+ years in corporate IT, I wanted to get out of working in a box and make what I was able to do in corporate America accessible to small and mid-sized business owners.

When it began, it was about supporting and protecting that small business owner in a way that really wasn’t being offered at the time. The idea of bringing the enterprise level down to the SMB was relatively new and tremendously increased the productivity and profitability of our clients.

Today, it’s a little different, but the spirit remains the same. We still support and protect our clients against productivity killers like data loss and downtime, but our methods have evolved with the changing threat landscape. We operate with strict security procedures such as Zero-Trust computing and we educate our clients about cyber safety and data compliance regulations.

Even if we’re not a good fit for you, we’ll point you in the right direction. Because we may not be right for everyone, but we want every business to get this kind of help and protect themselves. It’s how we started and the way we still work today.
aaron-zimmerman
Aaron Zimmerman
Founder and CEO

IT That Works for You

Since 2007, TotalCare IT has been a complete technology provider for Eastern Idaho businesses. Today, we also provide robust cybersecurity solutions (and help our clients sleep better).

With offices in Idaho Falls and Boise, TotalCare IT now serves both Eastern and Western Idaho as the area’s ONLY IT firm specializing in a synergistic combination of Cybersecurity, Compliance, Technology Policy, and Disaster Recovery.

Our Core Values

PUT SECURITY FIRST
STAY FRIENDLY AND PROFESSIONAL
PROVIDE POSITIVE OUTCOMES
BE RELIABLE
EXCEED EXPECTATIONS
WORK SMART AND EFFICIENTLY
EMBRACE CHAOS
AVOID DRAMA

True Next-Gen and Zero-Trust Cybersecurity Solutions

No more Band-Aid fixes or loopholes to get around compliance regulations. We do things right the first time to ensure your company’s critical, valuable data (and profits) is always protected.

Technology Policy is Our Thing

We can assist you in developing the information security policies, procedures, and incident response plans you’ll need to comply with legal risk mitigation regulations and cyber insurance requirements.

Interactive Client Platform

Our client platform features easy helpdesk ticket submission, compliance reporting, employee cyber training, and hardware ordering.

We Backup Your Data and Test its Integrity

Your data stays safe onsite and offsite and can be recovered quickly in the event of a natural or man-made disaster.

19 Minute Average Helpdesk Ticket Resolution Time

We fix your computer problems fast so employees won’t lose valuable time.

Flat, Fixed Fees

No more surprise bills from the “IT guy” that don’t fit into your planned budget.

Upfront, Honest Communication

Our clients say this is the best part of working with us! We don’t hold the keys to your network hostage or overcomplicate technology topics. We also don’t “sign-and-forget-you”. Our clients of over 13 years say we make them feel like they are our only clients!

Comprehensive Project Management

Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors. You can rest assured that your project will be completed on time and on budget.

Reputable

Since 2007, we’ve been a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who put their trust in us year after year.

Experienced

We only hire seasoned, professional technicians with at least 5-10 years of experience and keep them sharp with continuing education in the latest technology.

Onsite Fast

If an issue comes up that can’t be solved remotely, one of our technicians from Idaho Falls or Boise will be onsite to resolve the problem fast.

The Team Behind Your Peace of Mind

Aaron_grey_background_600x Cropped

Aaron Zimmerman

President and CEO

Idaho Falls, ID

NickBurrows_600x

Nick Burrows

Operations

Idaho Falls, ID

person-placeholder Cropped

Casie Adams

Customer Success

Idaho Falls, ID

Chelsea_Headshot_600x

Chelsea Zimmerman

Marketing

Boise, ID

Army_100x
Wencie Cropped

Wencie Beltran

Technical Services

San Fernando, PH

person-placeholder Cropped

Shawna Woodley

Technical Services

Boise, ID

Brad-1

Brad Keezel

Technical Services

Idaho Falls, ID

marines_100x