When you need IT support, you need it right away. That's why...
#1. We don't use a dispatcher service:Our phones are answered by our engineers 100% of the time.
#2. We offer emergency after-hours support: Our normal business hours are Monday-Friday 8am-5pm, however, we realize these may not be YOUR business hours. We accommodate this by always having an engineer on-call for critical support that can't wait until the next business day.
#3. We use your preferred method of communication:For clients who prefer to submit a ticket over the phone but don't really want to talk to an engineer, we have the option to leave a voice ticket. Voicemails left will automatically create a ticket in our system. If your company uses the paid-for version of Slack, we can set up a direct IT channel with your employees for service. We can also do this for MS Teams. And of course, we have the options to submit a ticket via email or through our client dashboard.
Pictured: Zac Guo, Systems Engineer
Only Experienced Engineers Answer Our Phones
At TotalCare IT, we help you understand your cyber risk tolerance and construct a 360-degree plan to protect your employees, clients, and profits from data loss and downtime. Then, we create a roadmap for future resiliency and upgrades. That’s not something you can accomplish with a cheap and easy fix.
So we don’t do cheap and easy.
We partner with you for the long haul, advising leadership and helping to create a safe, stable tech environment that aligns with the best modern standards.
What Idaho Manufacturers Are Saying About TotalCare IT...
"Start the Morning off Right, with a Cup of TotalCare IT"
It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily. Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right.
We appreciate the ease of remote monitoring and maintenance. When we call TotalCare IT, the phone is answered live and their team can quickly remote into our computers and fix any problem we are having in our inventory software or virtual machines. This accessibility is a huge time saver.
If you are on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.
Jeff Rydalch Chief Financial Officer Mountain West Product
"I'm Not Just a Paycheck"
I have been with TotalCare IT for over 15 years and I’ve had a close working relationship with them that makes me feel like I’m their only customer… I realize they have more than just me as a customer but they give me the attention that makes me feel like I am their only customer.
We have a three-location system server and one of our biggest pain points was working very hard to manage all of the customer orders and shipments through this one program; If it weren’t for TotalCare IT’s service we would not have been able to get this program to work to its fullest advantage.
I love the feeling that my business's systems are proactively monitored – this allows us to attack a problem before it attacks us!
When we did have a server hardware failure many years ago, TotalCare’s backup & disaster recovery (BDR) solution had us up and running in a short time with no data loss in real time. Now that says it all!
Kelly Bennion (Retired) General Manager Challenger Pallet
"I Honestly Wish I Would Have Found Them Sooner"
I didn’t realize how many problems/issues I had with the old company until we switched.
I knew onboarding was going to be time-consuming, and as I’m the one the project was going to fall on, I was not looking forward to it. I did give us a month to roll everything over while still having the prior IT company, but I probably only needed the old IT for about a week because at that point I was having TotalCare handle all the situations. There was only one time in all my calls that I had to leave a voice message because all the techs were busy.
I looked at about 5 other companies and met with 2 others. One was too corporate and didn’t feel friendly or flexible enough and the other was too small for all our needs. TotalCare checked all the boxes we were looking for, and still do. I would choose them again in a second, and again I wish I would have found them sooner.
IT support is when you have somebody who has a computer problem, such as the printers not printing or their computer is lagging and slow, and they need immediate help to get back up and running so they can perform their job tasks. What we do at TotalCare IT for that immediate assistance is we provide both remote support and on-site support options for any of our clients that are having problems. Our helpful engineers assist you over the phone with your problem or they arrive on-site to your office and take care of it.
The second core service that we provide TotalCare IT is cybersecurity services. Our cybersecurity services encompass an entire program that covers your company's cyber needs – everything from 24/7 monitoring, threat analysis, and the most modern and up-to-date cybersecurity software being deployed within your organization. We're very proactive with our approach to cybersecurity. This ensures that threat actors have the least possible opportunities to gain access to your company systems.
One of the core tenets that we believe in as the foundation of our security model is zero-trust networking. Through various tools and methodologies, this ensures that only the approved items within your company's organization are allowed to run and execute within the computing environment.
The third core area of our focus as an organization is technology alignment. This is where our vCIO service comes in and technology alignment for our clients. Think of this as your own fractional IT Director.
As part of this service, we take a look at the entirety of our client’s IT infrastructure. This allows us to see how our client uses their internal IT Network. It allows us to fine-tune the settings to ensure efficiency and that IT problems happen less and less over time as we resolve the core fundamental problems that they're having in their infrastructure.
The other thing this service allows us to identify is growth opportunities and how our clients’ IT infrastructure can continue to work more for them and be more efficient for their employees so their time is spent more on the work that needs to be done to improve and grow the business rather than being held up on IT-related issues.
For organizations that already have a CIO, Director of IT, or small IT department we offer Co-Managed IT services. Our goal is not to replace this internal IT resource but to augment it and strengthen it with added support and skill.
Co-Managed IT relationships look different depending on the organization. Some IT Directors prefer to keep day-to-day support tickets in-house and ask us to handle cybersecurity and cloud infrastructure management.
Other IT managers want to clear up their time to focus on projects and have us take care of their service desk function.
How we work with your organization is up to you. One thing is for certain: If you had an extra set of hands at your disposal (or 12 extra sets) you could get a lot more accomplished.
Our secure data center in Boise, ID provides a reliable and trustworthy solution for hosting your data safely within Idaho. As a local alternative to major services like Amazon Web Services or Microsoft Azure, we offer personalized support and expertise.
If your data is already in the cloud and you're considering a migration to our hosting service, we invite you to reach out to us. For those with on-premises data looking to transition to the cloud, our skilled cloud engineers are ready to design a tailored environment to meet your needs.
TotalCare IT’s approach to pricing is to include all three areas that we've mentioned in a flat fee on a monthly basis to our clients. This fee is generated on either the number of users or the number of devices that are being supported and protected. (Kiosk machines are typically bundled, so 3 to 4 kiosks = 1 machine.)
We want our clients to feel as if we're a part of their environment and then they don't have any issues reaching out to us when a problem arises in their network. It's a true partnership. This ensures that we understand everything that's going on in our client’s network and that there's no rock left unturned.
We don't want our clients to wait to call IT because they're billed on a call-to-call ratio. By having this flat fee it ensures that our clients understand that they can call us at any time for any reason and get the support that they need in order to proceed forth with their business. This is how we keep people working.
Welcome to TotalCare IT
We Help Manufacturing & Construction Companies Scale Their IT
For a while, many growing shops and crews get by with a “Chuck-in-the-Truck” IT guy. He’s handy, affordable, and knows just enough to keep things running—until your business needs outpace his toolset.
When your production lines or job sites rely on reliable tech, patchwork IT just doesn’t cut it.
At TotalCare IT, we help Idaho manufacturers and construction firms move beyond break-fix support into proactive IT management, strong cybersecurity, and systems built for scale. Whether you're tired of downtime, worried about compliance, or need to protect sensitive data and field operations, we’re here to help you take the next step.
Pictured: Chris Gibbons, Service Desk Engineer
Start Your Secure IT Transition
Whether you’re a 50-person operation or a 500-person company, we scale IT solutions to fit your needs. Schedule a quick Discovery Call to see if TotalCare IT is a good fit for your company.
