Our Network Management Service Keeps Treasure Valley Businesses Working

"I'm Not Just a Paycheck"

I have been with TotalCare IT for over 15 years and I’ve had a close working relationship with them that makes me feel like I’m their only customer… I realize they have more than just me as a customer but they give me the attention that makes me feel like I am their only customer.

We have a three-location system server and one of our biggest pain points was working very hard to manage all of the customer orders and shipments through this one program; If it weren’t for TotalCare IT’s service we would not have been able to get this program to work to his fullest advantage.

Also, I like that when I call the phone is answered live and I have a resolution the same day, usually within an hour. I have received phone calls from TotalCare IT notifying me of issues that were unseen on my side that they detected (and resolved) before I knew. I love the feeling that my business's systems are proactively monitored – this allows us to attack a problem before it attacks us!

When we did have a server hardware failure many years ago, TotalCare’s backup & disaster recovery (BDR) solution had us up and running in a short time with no data loss in real time. Now that says it all!

Kelly Bennion
(Retired) General Manager
Challenger Pallet

"You Can't Go Wrong with TotalCare IT"

TotalCare IT does everything better than any IT company we have worked with in the past. You can’t beat the wonderful customer support from TotalCare. It’s so easy to create a ticket if you are having an issue and their response time is wonderful. They are punctual if you need them to come to your office and if it’s something that can be handled remotely their online response time is very fast. They are always patient in figuring out the problem and don’t stop until they have solved it.

I especially appreciate that TotalCare provisions and services computers for our remote workers as well (both PCs and Macs). It’s so nice to have this done for us so we are not managing deployment of hardware ourselves – it’s one less thing for me to worry about!

TotalCare IT is also knowledgeable about security as they are constantly staying up to date on the most recent cyber issues and coming up with a response for it. 

If you’re looking for a new IT and cybersecurity provider, I recommend talking with TotalCare IT. They are amazing. Just do it – you’ll be glad you did!

Judy Taylor
Director of Corporate Operations
Taproot Health

"Huge Value for Our Busy Women's Clinic"

I have complete peace of mind regarding IT with TotalCare managing our clinic’s infrastructure and security. Their team operates as an extension of our employees with thorough communication and accountability.

I feel like the monthly payment to TotalCare is a very good investment towards a crucial partnership. IT support is not the kind of thing that you want to gamble with by choosing a “value-priced” or unreputable service.

Over the time that I have worked with TotalCare IT, I have been approached by other companies that all claimed to be “just as good” but at a lower cost. When I look at the resources and expertise being offered, it’s easy to see that it would be a mistake to change.

The TotalCare team understands the word “stewardship” as it relates to their jobs. The way TotalCare IT “owns” their responsibilities is refreshing compared to the way I need to supervise other vendors.

My trust in TotalCare IT has been rewarded on every occasion as they come through on service expectations without fail. I also know that if I am ever concerned with anything, Aaron takes my concerns very seriously. Please give Aaron and the team a call today.

David Mecham
Practice Manager
Madison Women's Clinic

"Totalcare Grows with Us"

The two biggest pain points TotalCare IT have helped us solve are security and scaling. First, TotalCare IT has set up secure networks for us that are appropriate for the Healthcare environment. It makes us feel comfortable and confident in the security of our clients’ information.

Second, TotalCare has always met us where our business needs are at. From starting up as a 1-person business, to growing into many providers, administrative staff, and locations (including out-of-state support), scaling their service to meet our growing needs has been invaluable.

TotalCare IT is an overall great firm to work with. They always have quick response times, resolve all our issues, and meet all our needs. They are easy to work with, flexible, and quick to complete the job – especially when there is a technical issue prohibiting us from functioning efficiently as a business. Aaron is always up front about his ability to meet our needs and lets us know when we need to move in a different direction. We appreciate the professionalism and courtesy of the entire team.

Luke Einerson
Chief Executive Officer
Integrated Counseling and Wellness

"I Honestly Wish I Would Have Found Them Sooner"

I didn’t realize how many problems/issues I had with the old company until we switched.

I knew onboarding was going to be time-consuming, and as I’m the one the project was going to fall on, I was not looking forward to it. I did give us a month to roll everything over while still having the prior IT company, but I probably only needed the old IT for about a week because at that point I was having TotalCare handle all the situations. There was only one time in all my calls that I had to leave a voice message because all the techs were busy.

I looked at about 5 other companies and met with 2 others. One was too corporate and didn’t feel friendly or flexible enough and the other was too small for all our needs. TotalCare checked all the boxes we were looking for, and still do. I would choose them again in a second, and again I wish I would have found them sooner.

Nikki Shull
HR and Safety Manager
Rule Steel

"A Trustworthy IT Partner"

The biggest benefit I receive from TotalCare IT is open and honest communication – having the trust with TotalCare’s leadership team and the techs there. When I have an issue, I know they are going to tell me the truth about what our firm needs or does not need. They are never going to sell us something or push software that we do not need just to drum up more business for them.

The prompt support is by far what we have found to be leaps and bounds better than the companies we have dealt with in the past. I would also say TotalCare’s commitment to serving – all the techs go the extra mile to explain issues that come up, or to send someone over to help when we have had the unfortunate “downtime” due to technical difficulties. 

An IT partner that you can trust and rely on is one of the most important support vendors a firm can have; this is not the place to cut corners or try and save a buck. TotalCare IT has repeatedly demonstrated they are trustworthy and knowledgeable in their field and always go the extra mile to make sure our firm is running smoothly.

Heather Morgan
Senior Paralegal & Office Manager
CK Quade Law

"Service. Service. Service."

We have always appreciated the level of attention, professionalism, and dedication that we get from the TotalCare IT team. I know many of them by name and it is always a pleasure to interact with each individual. 

On the technical side, the single biggest benefit we have actualized from working with TotalCare IT is consistency in how our network and devices are managed, which enhances our overall environmental security.

There are many options for Managed Service Providers like TotalCare IT, and they each have their strong points. What we have found to be the winning combination for us is the service, the relationship, the security, the peace of mind, and the value we receive for the money we pay. I have been completely satisfied with the level of care we have been given and would make the decision to go with TotalCare IT again if the decision had to be made again.

Daryl Olsen
President
LabStats

"I Choose Safety Over Cheap Service"

TotalCare IT’s dedication to HIPAA compliance and the absolute safety of our sensitive data is a huge strength to my company. TotalCare guarantees their product and stays on top of all the crazy things that happen in the IT and cybersecurity world, which I know I wouldn’t get with a cheaper service. Thanks to TotalCare, we've never experienced system crashes or viruses.

Another thing that sets TotalCare IT apart is their prompt and professional service. They fix any IT challenge that pops up quickly so we can focus on providing excellent patient care without worrying about technology disruptions.

For any medical business considering TotalCare as their IT partner, I can't recommend them highly enough. Their service is absolutely top notch, and our medical information is safe which means everything to me.

Corey Boyd
Owner
BRiO Home Health and Hospice

"Start the Morning Right, with a Cup of TotalCare IT"

It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily. Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right.

We appreciate the ease of remote monitoring and maintenance. When we call TotalCare IT, the phone is answered live and their team can quickly remote into our computers and fix any problem we are having in our inventory software or virtual machines. This accessibility is a huge time saver.

If you are on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.

Jeff Rydalch
Chief Financial Officer
Mountain West Product

"Peace of Mind"

What sets TotalCare IT apart from other IT firms is their customer service. When I make a call, it is answered by a person that knows what is truly going on. I just don’t have to worry about our computers or server anymore. I have the confidence that TotalCare IT is managing my network and security, and they are there to fix any problems that come up. Most of the time they know as soon as I do we are having a problem. That peace of mind is a tremendous benefit for me. Aaron runs the best network/computer service company I have ever experienced.

Alan Reed
Owner
Reed's Dairy

"Knowledgeable, Responsive, Reliable"

When we were looking for an IT partner for our Engineering firm, we were surprised by how unresponsive most IT companies were. Then we met Aaron and TotalCare IT. Not only are the team at TotalCare responsive, they are also very knowledgeable and friendly. They helped us with our firewall implementation and continue the maintenance of it along with our server backups. Finally, we have an IT company we feel good about recommending to other businesses in Idaho – TotalCare IT!

Austin Ray
IT Administrator
Applied Engineering

"Spectacular Customer Service"

It’s easy to recommend TotalCare IT because they have always been upfront and easy to work with. Their resolution time is always within hours of us reaching out for help – we’ve never ever had that before with previous IT companies. We appreciate everything TotalCare does to keep us updated and running smoothly and securely. We have peace of mind knowing our data is being backed up securely offsite and our environment is safe from outside access and hackers.

Ty Plowman
Owner
Blue Wolf Inc.