This Boise company stopped struggling with Macs—Here’s what we did.

Supporting Macs in a business environment isn’t as simple as “it just works.” Especially when you’ve got a hybrid workforce, remote deployments, and a mix of PCs and Macs on the network.

That’s the situation Taproot Health was in. Like a lot of modern companies, they had employees using Macs and PCs side by side—both in-office and remotely. The problem? Most IT providers are heavily PC-focused. They can “sort of” manage Macs, but it’s usually clunky, slow, and leads to frustrated users.

For Taproot, that wasn’t going to cut it. Their team needed:

• Real Mac expertise—not trial-and-error fixes from PC techs
• A way to set up and ship Macs to remote employees without killing their ops team’s time
• Unified cybersecurity to lock down all devices, no matter where people worked

When we came in, we took ownership of their entire setup.

We handle Mac provisioning from end to end. That means new hires get devices that are fully configured, secured, and ready to use straight out of the box. No “call IT for setup” headaches. No waiting days to get started.

And when something breaks? We’re just a ticket away. Most fixes happen remotely within hours. But if a situation calls for hands-on work, we’re there with on-site support—punctual and persistent until it’s resolved.

Judy Taylor, their Director of Corporate Operations, told us:

“TotalCare IT does everything better than any IT company we’ve worked with in the past. You can’t beat the wonderful customer support. They are always patient in figuring out the problem and don’t stop until they have solved it.”

We also deployed multi-layered cybersecurity for both Macs and PCs. In a mixed-device environment, security gaps aren’t an option. With advanced threat monitoring and regular updates, Taproot doesn’t have to worry about vulnerabilities slipping through the cracks.

Here’s what that looks like day-to-day for Taproot Health:

• Remote employees get Macs that are pre-configured and secure—no extra burden on their operations team
• Strong, unified security across all platforms
•  Rapid support responses—remote or on-site
• A team that understands Macs as well as PCs (and treats both like first-class citizens)

As Judy summed it up:

“It’s one less thing for me to worry about! If you’re looking for a new IT and cybersecurity provider, I recommend talking with TotalCare IT. Just do it—you’ll be glad you did.”

For companies with Macs in the mix—especially hybrid or remote teams—you need an IT partner who actually knows how to support them. Otherwise, you’re stuck with “we’ll Google it” level fixes.

Your hybrid workforce deserves IT that works on day one—Macs included. Let’s talk.