We used to manage IT for a software company called LabStats in Idaho Falls. They were growing fast and needed someone to just handle things — security, device management, networking, helpdesk. You know the drill.
What stood out about this relationship wasn’t just the technical side (although we tightened up their whole environment). It was the trust that built up over the years. Their president, Daryl, said the reason they stuck with us was simple:
“Service. Service. Service.”
We made a point to be consistent — like, boring consistent. Same processes, same documentation, same faces. Their team knew who to call, what to expect, and that we’d get it done. And that mattered a lot more than flashy tools or “digital transformation” buzzwords.
At one point Daryl told us:
“The service, the relationship, the security, the peace of mind, and the value we receive for the money we pay... I’ve been completely satisfied with the level of care we’ve been given.”
Eventually, LabStats was acquired by a larger org with its own internal IT department. Totally expected. But Daryl told us:
“If I had to do it again, I’d still choose TotalCare IT.”
We’re proud of that. Not just because we did good work — but because we built something that lasted.
If you’re running a growing company in Idaho and you’re tired of putting out fires with a provider who just shows up when things break, you don’t have to settle. IT should make your life easier, not more chaotic.
We help companies:
Improve their security posture without overcomplicating it
Set up clear, repeatable processes for IT
Actually reduce downtime
Build a relationship with a provider who knows your name — not just your ticket number
If that’s what you’re looking for, book a Discovery Call. No hard sell. Just a real conversation.