If you are a food manufacturer who has been looking for responsive IT support and management, you may want to schedule a call with TotalCare IT.
TotalCare IT is a managed IT provider based in Idaho. TotalCare IT was founded in 2007, and one of our earliest partners was a dairy. This client, Reed's Dairy in Idaho Falls, Idaho, is still a partner today. In addition to operating a dairy, they also have a handful of retail locations in Idaho as well as a local milk delivery business.
This is their story.
As the owner of Reed’s Dairy, Alan Reed understood the importance of keeping operations running smoothly. With computers and servers supporting everything from inventory to production schedules and retail operations, any downtime could be costly. Like many in the food manufacturing and dairy industry, Alan was tired of slow response times and unclear answers from other IT companies. He needed more than just a break/fix service—he needed a true IT partner.
Alan turned to TotalCare IT. From the start, he noticed a difference.
“What sets TotalCare IT apart from other IT firms is their customer service. When I make a call, it is answered by a person that knows what is truly going on.”
TotalCare IT provided full network and server management, proactive monitoring, and robust cybersecurity—all designed with the unique needs of the food manufacturing industry in mind.
The results were immediate and measurable:
No More Worrying About IT: Alan gained the confidence that his network, computers, and server were fully managed and secure.
Proactive Issue Resolution: TotalCare IT often knows about problems as soon as—or before—he does.
Responsive Support: When Alan calls, he reaches someone who knows his systems, his business, and how to solve the issue fast.
Long-Term Confidence:
“That peace of mind is a tremendous benefit for me. Aaron runs the best network/computer service company I have ever experienced.”
Reed's Dairy has now passed into its next generation of leadership, as Alan's son Sam has taken over day-to-day operations. It has been very fulfilling to see this family business grow and expand. Through everything, TotalCare IT has remained an important and valued partner for Reed's Dairy.
Over the last 18 years in business, TotalCare IT has helped other food manufacturers with tech problems, such as grain manufacturers, produce companies, and meat processors and packers.
Food manufacturers depend on operational uptime, data accuracy, and compliance. TotalCare IT specializes in helping companies like Reed’s Dairy:
Secure sensitive data,
Prevent costly downtime,
Stay compliant with evolving industry regulations, and
Get quick, competent support—every time.
Here's how we offer fast IT support when you need it.
When you have a technology problem in the office or on the production floor you need help ASAP. We understand this. This is why we provide almost-immediate remote support from a real engineer—no dispatchers, call centers or ticket black holes. Every time you call TotalCare IT, you will speak with someone who can actually help you with your problem, not just create a ticket.
One of our partners said this about our service desk team: "I have been with TotalCare IT for over 15 years and I’ve had a close working relationship with them that makes me feel like I’m their only customer… I realize they have more than just me as a customer but they give me the attention that makes me feel like I am their only customer."
😍 What a lovely note that was for us to receive.
When an issue arises that needs on-site support, or when scheduled maintenance or upgrades are planned, engineers will be dispatched from our Idaho Falls office or our Garden City office. This means we can be anywhere in Eastern Idaho or the Treasure Valley super fast.
Can we help food manufacturers that are not in Idaho?
Absolutely. For example, one of our partners, Sustainable Beef, is located in Nebraska. Most of the support they need from us is handled remotely, however, we have flown to Nebraska to visit the plant in person. This is always an option if time permits, as we can get anywhere in the nation within a day from the Boise airport. For emergencies, or if the situation does not make sense for us to fly to you, we have lots of IT friends all over the country that we can call who may be closer to you. We will work with them directly to get you the best support as fast as possible.
Here's some more specifics on how we protect your data.
Food Safety & Traceability (FSMA Compliance) - The FDA’s Food Safety Modernization Act requires real-time data access and traceability for ingredients and processes. We help food manufacturers maintain secure, always-on access to digital records. We make sure your production data is backed up to meet traceability requirements (and we regularly test it!). We also support ERP and inventory systems.
Inspection Readiness (USDA/FDA) - When the inspector shows up, you don’t want to scramble. We make sure your IT supports instant access to HACCP logs, quality control records, and compliance reports; High-availability production software; and secure systems for remote or digital audits.
Vendor and Supply Chain Risk - Your suppliers could be a weak link in your security. We help you identify and mitigate risk from your vendors. We vet software updates and integrations before they are run to make sure they are safe. We segment your network so critical systems are isolated and sensitive data stays secure.
Data Privacy & Employee/Customer Info - Whether it’s HR data, customer addresses, or internal documents, we help you comply with privacy requirements by encrypting your file storage and sharing, securing your email, and implementing access control.
Cybersecurity for Critical Infrastructure - Ransomware and downtime can be catastrophic for food producers. We implement protections recommended by the FDA and Department of Homeland Security such as advanced threat detection & 24/7 monitoring, multi-factor authentication, disaster recovery plans, and secure access for your employees, no matter where they are.
Your IT should reflect your values of safety and reliability.
Your IT shouldn’t just support your operations—it should reflect your values. In the food manufacturing world, safety and reliability aren’t optional; they’re the foundation of everything you do. That’s exactly how we approach your technology. At TotalCare IT, we design, secure, and support systems that protect your production, keep your data safe, and ensure everything runs smoothly—day in and day out. When your IT reflects your commitment to safety and reliability, you don’t just avoid problems—you build trust with every product you deliver.
Let’s simplify your IT, strengthen your security, and keep your operation running smoothly.
Give us a call at 208-881-9713, or click here to schedule a video call.