Take your mind off IT and focus on your business!

TotalCare IT was established in 2007 with the mission to provide unsurpassed technical support to businesses between 20 – 300 employees that do not have full-time IT staff and desire to maintain a top-notch, always on – always available business network. With the majority of our clients working in the medical, dental and legal industries, we understand how crucial your IT systems are to you. A short but unexpected downtime will let your clients down; this is why TotalCare IT makes sure that your technology runs smoothly – at all times.


Our Team

Aaron Zimmerman

Aaron Zimmerman

TotalCare IT President and CEO

Aaron orginally founded TotalCare IT in 2007, and has fostered its development into the premier managed services company in southeast Idaho. Aaron has a Bachelor's degree in Information Systems and is currently working on a Master's degree. His 20+ years of experience include:

  • Advanced Windows Server administration
  • Server clustering and high-availability
  • Speech-to-text software integration for medical practices
  • Business management and consulting
  • Virtualization systems management
  • PBX and VoIP solutions administration
  • Business network and routing configuration

Michael Dumo

Support Analyst

Michael, who graduated from Boise State University with a dual-degree in IT Management and Supply Chain Management, has been in the IT industry for over 15 years. Originally from Las Vegas, Nevada, Michael has worked in the Casino Gaming Industry with one of the top five companies worldwide and held different positions; starting from a PC bench technician progressing to a Support Specialist and eventually becoming a Systems Engineer. Currently, Michael is working on his MBA with an emphasis on IT Management. When Michael is not studying and always striving in perfecting his craft, he loves to hang out with his family. He loves to go to his kids’ school activities to cheer them on or just take a long drive anywhere to keep his mind free and creative. “Working for TotalCare IT has been a blast and has given me the freedom to be part of a great team. Our team practices an Agile approach to our workflow, as an example, we help each other by ensuring we all meet our promise to our customers,” says Michael.

Wencie Beltran

Wencie Beltran

Support Analyst

Wencie has more than 10 years in the IT service field. He is experienced in customer support from server administration to desktop support. He loves travelling on two wheels.

Chelsea Zimmerman

Marketing Admin

Chelsea is our marketing guru, and Aaron’s daughter. She received her Bachelor’s degree from Liberty University, and is currently working on her Master’s through Liberty as well. Chelsea lives and works in Boise, ID and enjoys hiking through the Boise foothills and playing board games. Chelsea is in the Army Reserves and we are proud of her service to the nation over the last 5+ years.

David Armstrong

Systems Engineer

David is a long-time IT professional serving clients both internal and external. Accounting, manufacturing, higher ed, health sciences, and local government are just a few of the areas he's supported. David received his bachelor's degree from Indiana University, and his master's from Northeastern University. David is known for his positive attitude. He always strives to deliver service with a smile! In his spare time, Dave likes to ride his bike, listen to his collection of vinyl, and travel both near and far.